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Separate booking for each office
Residents must learn a new process at every location.
Qmatic in New York
A government appointment system for New York agencies
A government appointment system in New York has to work across many offices, services and operators. Qmatic gives your agencies one way to book, remind and balance appointments with walk-ins.
- Online booking with automatic confirmations, reminders and notifications
- Balance between booked appointments and walk-ins
- Appointment data: no-show rate, early and late arrivals, appointments versus walk-ins
- Qmatic Cloud Solution and Qmatic Orchestra platforms
Who this is for in New York
Appointments across state, city and county offices
New York has 62 counties, and New York City has its own city agencies and service centers alongside state offices. Cities and counties run their own counters, from the county clerk to city hall and social services. An appointment management system in New York has to serve each of them while giving leaders one view.
- State and city services with appointment-based visits
- County clerk, city hall and social services counters
- Driver services run by state and county operators
- Operations, customer experience, digital services and IT leaders
Explore: State hub | DMV appointment scheduling | Healthcare patient flow
Appointments and walk-ins at odds
Without balance, one group waits for the other.
No-shows and late arrivals
Missed slots reduce capacity, and late arrivals disrupt the schedule.
No shared view of data
Leaders cannot compare locations on no-show rates or demand.
How the solution works
From booking to follow-up
Qmatic Appointments Management runs the appointment from first click to report.
- Book: Residents book online and get a confirmation.
- Remind: Reminders and notifications go out before the visit.
- Check in and serve: Residents check in, and staff call them alongside walk-ins.
- Analyze: Appointment data shows no-show rate, early and late arrivals, and demand.
Online booking
Automatic confirmations, reminders and notifications.
Appointments and walk-ins together
Qmatic balances booked visits with walk-ins and helps even out visitor flow.
Virtual meetings
Remote service by video, integrated with Microsoft Teams, Zoom and Webex.
AI Chat on your website
It answers questions and books appointments around the clock.
Appointment reporting
No-show rate, early and late arrivals, and appointments versus walk-ins, by location.
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Proof and outcomes
What appointment management typically gains
- One consistent booking experience for residents
- Fewer missed appointments through reminders
- A better balance between booked visits and walk-ins
- Shared data to compare locations and plan capacity
Qmatic offers Qmatic Cloud Solution (SaaS) and Qmatic Orchestra (on-premises) to appointment-driven organizations. It manages over 2 billion customer journeys every year, on more than 65,000 systems in over 120 countries.