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Separate lists for each patient type
Scheduled, drop-in and late patients follow different processes, so staff juggle several lists.
Qmatic in New York
Patient flow management in New York clinics and outpatient departments
Patient flow management in New York has to handle scheduled patients, drop-ins and late arrivals in the same waiting area. Qmatic puts them in one list, connected to your HIS or EHR.
- Touchless check-in through a link on the patient's smartphone
- HIS and EHR integration, with one system and one calling list for staff
- Scheduled appointments, drop-in visits and late arrivals handled together
- Patient feedback surveys on site and online
Who this is for in New York
Public health care across New York
Public health care in New York is delivered through county health departments, community health centers and public hospitals with busy outpatient departments. New York City has its own public hospital system. Waiting areas can be tight, and a large multilingual population makes language access and several channels important.
- County health departments and public health clinics
- Community health centers
- Hospital outpatient departments, including New York City public hospitals
- Operations, patient experience and IT leaders working with HIS and EHR
Explore: Virtual queuing | Public sector appointment management | Government queue management
Crowded waiting areas
Outpatient departments are busy and space is limited.
Front desk bottlenecks
One desk for every arrival slows the start of the visit.
Several systems for staff
Staff lose time moving between records and queues.
How the solution works
From check-in to the end of the visit
Four steps guide each patient, with staff working from one calling list.
- Book or arrive: Patients book online or arrive as drop-ins.
- Check in: Patients check in with a smartphone link, at a kiosk or with staff.
- Move between steps: Patients are routed between service points such as registration and lab.
- Review: Dashboards and surveys show wait times and patient views.
Touchless check-in
A link on the patient's smartphone reduces desk queues.
HIS and EHR integration
Staff work in one system with one calling list.
Scheduled, drop-in and late arrivals together
Appointment and queue management for hospital outpatient departments in New York must handle all three in one system.
Patient check-in and queue system
Patients see their place in line and get updates by message.
Public health clinic appointment scheduling
Online booking, confirmations and reminders even out patient flow.
Proof and outcomes
What clinics and outpatient departments typically gain
- Patients who know where they are in the visit
- Staff who work from one calling list
- Late arrivals and drop-ins handled without disrupting the schedule
- Patient feedback to guide improvements
Healthcare is one of Qmatic's sectors, alongside public services, finance, retail and education. The company manages over 2 billion customer journeys every year and has more than 40 years of experience in queue management.