Group NotificationNew

 

Efficiently communicate with multiple customers at once using Group Notification—a powerful tool for sending SMS and email messages to groups of appointments.

Designed for one-to-many communication scenarios, it is ideal for situations such as construction work, service disruptions, or operational changes where affected appointments need to be informed and redirected, for example to an alternative entrance.

Notifications are managed through reusable templates tailored to different situations, with full support for per-language translations to ensure clear and consistent communication across diverse customer groups.

Group Notification requires both the Notification Admin and the Notification Service (preferably the PS version).

Keep customers informed at scale and maintain smooth operations with Group Notification.

Key capabilities

  • Send notifications to appointment groups – Enables staff to communicate with multiple customers at once using SMS and email.
  • One-to-many customer communication – Designed for situations where many affected appointments need to receive the same important information.
  • Support for operational disruptions – Helps inform customers about construction work, service disruptions, entrance changes, or other operational updates.
  • Redirect affected customers – Allows organizations to guide appointment groups to alternative entrances, locations, or instructions when needed.
  • Reusable notification templates – Supports predefined templates tailored to different scenarios for faster and more consistent communication.
  • Multi-language message support – Provides per-language translations to ensure clear communication across diverse customer groups.
  • SMS and email channels – Gives organizations flexibility to reach customers through the most suitable communication channel.
  • Consistent customer messaging – Helps ensure that important updates are delivered clearly, accurately, and at scale.
  • Supports smoother operations – Reduces manual communication work and helps maintain service flow during changes or disruptions.
  • Built for Qmatic notification workflows – Requires Notification Admin and Notification Service, preferably the PS version.

Contact

Get in touch

Fill out the form to be contacted by one of our partners. We always strive to forward your request within a working day.