Enterprise solution built for organizations with complex requirements, multiple service points, and branches
SaaS Qmatic Cloud Solution
An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services
Product tour
See Qmatic Cloud Solution from the inside
Customer journey management
Appointments Management
Create more valuable and personalized experiences for your customers through simple scheduling
Resource Management
Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand
Counter
Empower your staff to deliver faster, smoother customer service.
Journey Manager
Journey Management is the core orchestration engine within Qmatic Orchestra Platform.
Concierge
Create a seamless first impression from the moment customers arrives.
Digital Signage
Elevate your customer experience with informative and engaging digital signage solutions
Mobile Ticket
Let your customers wait virtually, anywhere, with virtual queues
Qmatic Care
Ensure your system is always optimized and working perfectly
Integrations
Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.
Powered data platform
Qmatic AI
Enhance operations with AI-powered insights and intelligent assistance
Products
Qmatic AI Chat
An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7
Qmatic AIVA
AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.
Industries
Healthcare
Manage and optimize the flow of patients from arrival to discharge
Government
Deliver accessible and efficient services that meet citizen expectations
Retail
Provide a frictionless customer experience that boost loyalty and sales
DMV
Provide fast and efficient services and improve the customer and workforce experience
Retail Banking
Manage visits and appointments at your branch offices with ease
Education
Create easy access to student services both on-campus and online
All Solutions
Queue Management
Serve customers efficiently and reduce wait times
Appointment Management
Improve operations with appointment booking and arrival management
Virtual Queuing
Let customers wait anywhere with mobile tickets
Virtual Meeting
Connect customers and staff through seamless virtual meetings
Customer Journey Management
Manage flow from beginning to end, and get insights into your operations
Visitor Management
Provide a seamless experience and personalized services for visitors
Business intelligence
Collect data from every touchpoint and get business insights
Customer Feedback
Capture customer feedback and gain insights to improve experiences
Qmatic Certified Hardware
Reliable hardware designed and certified for seamless Qmatic experiences
Become a partner
Partner program
Explore the benefits of partnering with Qmatic
Sales partner
Grow your business by selling Qmatic solutions
Development partner
Build integrated solutions that extend Qmatic capabilities
Hardware partner
Deliver certified hardware for seamless Qmatic solutions
Partner directory
Find a Qmatic partner in your region
For Partners
Partner Event
Discover our partner events that bring our partner network together to connect, collaborate, and learn
Partner Portal
Already a partner? Log in to the portal
Insights
Blog
Explore insights, trends, and ideas shaping the future of customer journeys.
Customer Stories
See how organizations use Qmatic to improve customer experiences and operations.
Resources
Explore guides, reports, webinars, and other resources from Qmatic.
News
Stay up to date with the latest news and announcements from Qmatic.
About Qmatic
About Qmatic
Learn more about Qmatic, our story, and how we help organizations create better customer journeys.
Qmatic Support
We offer service and support to help maintain your investment in your Qmatic Solution
FAQ
Find answers to frequently asked questions about Qmatic and our solutions.
Thank you to everyone who joined Qmatic Partner Summit 2025!
In October 2025, we brought our global partner network together in Rome, marking our first in-person gathering since 2019. This summit was an exciting opportunity to reconnect, share strategic insights, and strengthen partnerships, setting the stage for future growth and collaboration.
Thank you to everyone who joined us, we look forward to seeing you in 2026!
Agenda
Tuesday
November 03
08:30 - 09:00 | Registration & Welcome Coffee
09:00 - 09:15 | Summit Start
09:15 - 10:30 | CEO Opening Keynote, Q-World, Welcome to VAS Partners & Strategic Direction 2027
10:30 - 11:00 | Product Roadmap
11:00 - 11:30 | Orchestra 9 Launch
11:30 - 12:30 | Qmatic Power Data Platform
12:30 - 12:35 | Wrap Up
12:35 - 14:00 | Q-World Business Networking Lunch
14:00 - 14:45 | Qmatic AI Omni Channel Suite
14:45 - 15:30 | AI in Action – Demo, Best Practices & Running Pilots
15:30 - 16:15 | Q-World Business Networking
16:15 - 17:00 | Partner Program FY27 & Licensing Model
17:00 - 17:30 | Summing Up Day 1
20:00 - 22:00 | Dinner – Casa Suecia
Agenda
Wednesday
November 04
08:30 - 09:30 | Welcome Coffee & Networking
09:30 - 10:00 | Kick-Off Day 2
10:00 - 11:00 | Enabling Partners to Grow
11:00 - 11:15 | Break
11:15 - 11:45 | Partner Enablement & Tools – Robert & Solutions Sales Team
11:45 - 12:30 | Qmatic Support Success Story & Qmatic Cloud Delivery – Craig & Elliot
12:30 - 14:00 | Q-World Business Networking Lunch
14:00 - 14:30 | Qmatic New Hardware Platform Launch
14:30 - 15:00 | TBA
15:00 - 16:00 | Q-World Business Networking
16:00 - 16:30 | TBA
16:30 - 17:00 | CEO Closing Remarks – David
17:00 | Gala Dinner Preview
19:00 - 23:00 | Gala Dinner & Q-World Partner Awards
Highlights
Event Highlights
Strategic Inspiration Days – Visionary keynotes, business-driving case studies, and interactive discussions.
AI & Roadmap Deep Dive – Discover Qmatic's AI-powered product roadmap and innovation strategy straight from our leadership and product teams.
Partner Networking – Build high-value relationships in an intimate, curated environment.
Cocktail Reception & Gala Dinner – Exceptional dining, entertainment, and the Qmatic Partner Awards.
Meet the speakers at the summit
David Larsson
CEO at Qmatic
Tarek Hassaniyeh
VP EMEA Sales at Qmatic
Dasha Leijon
CPO at Qmatic
Khachatur Muradyan
VP Partner Programs at Qmatic
Kim Wechana
Product Manager at Qmatic
Iryna Ananko
Product Manager at Qmatic
Glen Clark
Product Manager att Qmatic
Craig Weir
Support Manager at Qmatic
Eliott Webb
VP Customer Success at Qmatic
Patrick Van Velzen
Senior Project Manager at Qmatic
Robert Mabrouki
Head of Solution Sales at Qmatic
Thank you to our sponsor
FAQ
FAQs
What is Qmatic Partner Summit?
Qmatic Partner Summit is Qmatic’s main partner event. It’s an invitation-only event that brings together our global partner community to:
Connect directly with Qmatic leadership
Explore our newest solutions and innovations
Gain insights into how we can help customers succeed
Celebrate the achievements we share together
When and where will Partner Summit 2026 take place?
Dates: 03-04 November 2026 Location: Rooftop Lirico, Madrid, Spain
Who is invited to attend?
Partner Summit 2026 is a global, invitation-only event. Invitations to attend in person will be distributed in advance with registration details.
When should I plan my travel?
For the best experience, we recommend:
Arrival: Day before the first day of the event – November 02
Departure: Morning/Afternoon, the day after the final day – November 05.
The full agenda will be shared closer to the event with all confirmed attendees.
What about hotels?
Qmatic does not arrange or cover hotel accommodations. You are responsible for your own stay. Recommended hotels, along with travel and practical information, are available in the Partner Summit Practical Guide (PDF).
I haven’t received an invitation. What should I do?
If you’re interested in attending but have not received an invitation, please contact our registration team at: marketing@qmatic.com