About us

      Vision and Values

      We measure our progress and success as a company not just in numbers, but also in terms of where we’re heading and how we get there. As a result, we’re guided by our mission to create truly excellent customer experiences and our vision of a world where everyone can access the services they need. And, of course, by staying true to our values that guide how we think, feel and behave every day. 

      increase-customer-satisfaction-customer-experience-illustration
      Mission, vision, and values

      Our Mission

      To create excellent customer experiences. We improve how people book, access, and appraise services by providing innovative omnichannel solutions that generate actionable insights for optimizing our clients’ operations.  

      Our Vision

      A world where everyone can access the services they need.

      Our Values

      Our core values are Empower Clients, Think Beyond, Lead & Own, and Best Together.

      Together, they shape and form the foundation of the culture at Qmatic. Our values are at the heart of how we act internally, how we think, feel, and behave, and how we deliver great customer experiences for clients across the world, together as one team.

      icons _ half heart, heart, favourite, like, love, social media

      Empower Clients

      • We have our clients’ best in mind, for the best of Qmatic.
      • We are receptive to our client's needs and seek a win-win
      • We dare to challenge our clients
      icons _ paper airplane, paper, airplane, aeroplane, memo, message

      Think Beyond

      • We always seek to improve​
      • We are curious and creative​
      • We encourage new thinking
      • We dare to take risks
      • We learn from our mistakes and our successes, too
      icons _ star rating, rating, star, review, comment

      Lead & Own

      • We take ownership from start to finish.​
      • We give and ask for support
      • We are accountable and deliver on our promises​
      • We align to common objectives and act in the best interest of Qmatic
      • We are proactive and solution-oriented

      icons _ like, hand, geesture, social media, social network

      Best Together

      • We collaborate with respect, in and between teams
      • We assume positive intent
      • We give timely personal and constructive feedback
      • We give praise to those who deserve it
      • We celebrate our successes
      IMG_0141 (1)
      Our future employees like you

      Work at Qmatic

      At Qmatic, we are more than a group of people working to produce industry-leading products and solutions that elevate the customer experience, make life better for employees and boost operational efficiency. We are a genuine, inclusive team working in a dynamic environment, creating better customer journeys where everyone gets the help they need, delivered in the best way, at the right time. If you share this vision, join Qmatic and take part in our journey.

      Find your role