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Vision and Values

Our legacy is built on a desire to create remarkable customer journeys and sustained by innovation and results

We are a company driven by the promise of Connecting People to Services.

We believe that in a connected world, the customer experience is a full and continuous journey across online and physical touch points. Qmatic exists to provide the technology solutions and insights make that journey as smooth and pleasant as possible for customers, patients, citizens, and employees.

We work hard to create customer journey management solutions and insight that delight customers, assist employees, strengthen brands, and improve experiences. Our vision goes beyond the solutions and insights that we build to support that commitment. We simply want to create better customer journeys.

Qmatic Core Values


We go the extra mile. 
We are passionate about our work and committed to excellence in everything we do.


We demonstrate our experience through the questions we ask. We use this knowledge to drive continuous improvement in our work.


People are central to everything we do. We value teamwork and build lasting relationships based on trust.


We are dedicated to delivering measurable results. We take responsibility for our performance and the outcome.

Customer Journey Management

Qmatic invented the concept of customer journey management in 1981. We remain committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

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