Efficient customer journey management means streamlining every engagement point, whether it is a consumer, patient or citizen seeking to get serviced. This means online and onsite as well as instantly or with an appointment, including post-service customer feedback. With 65 000 systems installed globally supporting 2 billion customer journeys annually, Qmatic provides the world leading platform to help clients in Retail, Finance, Public sector and Healthcare. Featuring solutions like mobile ticketing, instant customer feedback, business intelligence and statistics, the modularized Orchestra 7 is Qmatic’s answer to the increasing market demand for a flexible and scalable solution. The new product offering allows customers to design their solution by combining the modules they require.