Qmatic announces Vice President of Operations for the AMERICAS
Qmatic, the global leader in Customer Journey Management, announced today that Kshipra Pitre has joined as Vice President of Operations for the AMERICAS region. Kshipra Pitre’s main objective will be to drive client success objectives and to implement new methods of working in order to deliver Qmatic’s ambitious plans to further strengthen the position as the world leader in Customer Management Solutions.
Atlanta March, 2018 - Qmatic helps public and private sector clients worldwide to offer a personalized and seamless customer experience across online and onsite engagement points. Every year Qmatic systems handles over than 2 billion customer interactions in more than 120 countries world-wide.
Kshipra Pitre, is a dynamic leader that has a proven track record in improving client satisfaction through process improvement and operational effectiveness. She started her career working with solution deployment in the telecom industry, and later completed a MBA in Finance at the University of Iowa. In recent years she has held positions at InfoTycoon, RR Engineering & Exports, PWC and Pearson VUE, mainly focusing on business strategy and transformation projects.
“Our challenge today is to make sure we focus on our clients while focusing on our rapid growth inititiatives. Kshipra Pitre will be a key player in this process with her background and leadership focus, and I welcome her onboard!”, says Jeff Green, SVP Americas at Qmatic.
“I am impressed with everything I have seen so far with Qmatic”, says Kshipra Pitre. “At the same time, there is no doubt we have to change our ways of doing business and our go to market approach to remain ahead of the curve with the rapid changes in the market. It is a bit like running a car at 100 miles per hour and changing the tires at the same time.”
“My background has given me a thorough experience and understanding for the challenges and possibilities with engineering-based business, and my education and my business experience gives me a rather unusual insight in how you can use a more holistic approach to change and grow,” says Kshipra Pitre.
For more information, please contact:
Jeffrey Green, Senior Vice President, Americas