.svg)
.svg)
.svg)
.svg)
2 min read
People waiting in lines, what are you waiting for?
Freakonomics recently posted a podcast and article called “What are you waiting for?” The piece theorizes that standing in lines is a “sloppy — and frustrating — way for supply and demand to meet.” It offers some provocative thinking about why people wait in lines and the value of doing so. Shortly ...
2 min read
How government offices can do more for more citizens
Public agencies are at a crossroads. Many have done things a certain way for a very long time, and it's hard to think of a new way for government offices to improve their services for citizens. Many lack sufficient funding or an adequate workforce to push forward significant innovation. And because ...
2 min read
How public offices are improving the citizen experience
Across the country, government and public agencies are facing a conundrum. On the one hand, entities like the DMV, Department of Veterans Affairs, and city/county services don’t have to deal with competition. For the most part, citizens have one resource option for satisfying requirements like renew...
2 min read
Improving the citizen experience with technology and data: IIMC 2016 report
From May 22 through 24th, the 70th International Institute of Municipal Clerks (IIMC) Annual Conference drew thousands of attendees to Omaha, Nebraska. The event is put on every year to support municipal clerks, who act as a gateway to city hall for citizens, and whom elected officials count on to m...
2 min read
Get Your License and Go: How Qmatic is Transforming the DMV
Historically, on a list of organizations that provide a great customer experience, the Department of Motor Vehicles (DMV) has ranked low. A reputation for disorganization, long waits, and general operational inefficiency all contribute to this perception. Qmatic has become an agent of change for thi...
3 min read
How to transform the citizen experience in the digital age
Governments in countries all over the globe are put in front of great challenges on how to deliver services to their citizens in an effective and efficient way. In the age of the customer, the power has shifted from the service provider to the customer. Empowered citizens increasingly demand more go...
2 min read
How iBeacons can improve customer experience
Even with the current technology hype around iBeacons and BLE, most people probably have never heard of it. But since Apple last year subtly introduced iBeacon as part of iOS 7, more and more companies are now taking advantage of the feature and are launching early products and services. What is iBe...
2 min read
Digital signage reinvented – Integrating context marketing with the customer journey
When a customer comes to visit they go through a journey. The journey comprises a set of experiences. Those experiences shape how the customer will react as you deliver your messages and offer them different products and services. That journey is crucial to maximising the value of your customer’s vi...