Customer Experience
How can we help? The question you get most of the time when you meet a service advisor. That is of course necessary in order to get served, but it’s …
Finance
Like so much in life you do not realise just how much you took it for granted until it disappeared. I am talking about the customer or more specifically …
Scheduling appointments is routine among many businesses and organizations today. Learn more about the key benefits of an online appointment management …
A methodology that can be used to decode the customer journey is Customer Flow Management (CFM). CFM allows an organization to systematically manage the …
Since customer service is a strategy and philosophy as much as it is a major function of your company, it’s necessary to constantly update and improve …
Daniel Lind
Sven-Olof Husmark
Stefan Cohen