Customer Experience Blog - Qmatic

With this post, I want to help you improve customer wait times by enabling your customer journey management system to automate your workflow using sound …

Public services thrive when they find the right balance of quality of service and efficiency, without excessive cost. The citizen experience is made up of …

Why is the trend going towards more IT installations on managed service and is there a reason to consider managed service for customer journey management?

Read how you can get valuable customer feedback from citizens to improve service delivery.

Read about how you can improve citizen flow and significantly reduce waiting time by providing front-line staff with the right tools.

Discover how you can effectively access business intelligence and data analytics to create better experiences. Read the blog.

Optimizing the citizen experience from beginning to end can dramatically enhance efficiency. Read our blog and discover how you can increase citizen flow …

Blog post on tips for improving citizen flow strategy