Amer Sohail

Amer Sohail is a Senior Solutions Architect at Qmatic Middle East based in Dubai, with more than 15 years of experience in enterprise software architecture, data engineering, and technical solution design. In his role, he works closely with customers and partners to translate complex service and operational requirements into scalable technology solutions that improve customer journeys and service efficiency. His work spans presales technical consulting, solution architecture, integrations, and partner enablement, helping organizations implement intelligent customer experience management solutions across sectors such as public services, healthcare, finance, and retail. With a strong background in enterprise software development and data-driven systems, Amer brings deep expertise in Java-based architectures, modern data platforms, and emerging AI technologies. Throughout his career, he has worked with technologies such as Python, MongoDB, Apache Kafka, Apache Spark, and cloud-based infrastructures to design robust, scalable systems. At Qmatic, he also contributes to exploring new technologies and architectures that support the evolution of AI-powered customer journeys and next-generation service platforms.