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Platform

On-premises: Qmatic Orchestra...

Enterprise solution built for organizations with complex requirements, multiple service points, and branches
SaaS Qmatic Cloud Solution

An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services
Product tour

See Qmatic Cloud Solution from the inside

Customer journey management

Appointments Management

Create more valuable and personalized experiences for your customers through simple scheduling
Resource Management

Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand
Counter

Empower your staff to deliver faster, smoother customer service.
Journey Manager

Journey Management is the core orchestration engine within Qmatic Orchestra Platform.
Concierge

Create a seamless first impression from the moment customers arrives.
Digital Signage

Elevate your customer experience with informative and engaging digital signage solutions
Mobile Ticket

Let your customers wait virtually, anywhere, with virtual queues
Qmatic Care

Ensure your system is always optimized and working perfectly
Integrations

Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Power data platform

Qmatic AI

Enhance operations with AI-powered insights and intelligent assistance

Products

Qmatic Web Agent

An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7
Qmatic AIVA

AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

Healthcare

Manage and optimize the flow of patients from arrival to discharge
Government

Deliver accessible and efficient services that meet citizen expectations
Retail

Provide a frictionless customer experience that boost loyalty and sales
DMV

Provide fast and efficient services and improve the customer and workforce experience
Retail Banking

Manage visits and appointments at your branch offices with ease
Education

Create easy access to student services both on-campus and online

All Solutions

Queue Management

Serve customers efficiently and reduce wait times
Appointment Management

Improve operations with appointment booking and arrival management
Virtual Queuing

Let customers wait anywhere with mobile tickets
Virtual Meeting

Connect customers and staff through seamless virtual meetings
Customer Journey Management

Manage flow from beginning to end, and get insights into your operations
Visitor Management

Provide a seamless experience and personalized services for visitors
Business intelligence

Collect data from every touchpoint and get business insights
Customer Feedback

Capture customer feedback and gain insights to improve experiences
Qmatic Certified Hardware

Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

Partner program

Explore the benefits of partnering with Qmatic
Sales partner

Grow your business by selling Qmatic solutions
Development partner

Build integrated solutions that extend Qmatic capabilities
Hardware partner

Deliver certified hardware for seamless Qmatic solutions
Partner directory

Find a Qmatic partner in your region

For Partners

Partner Event

Discover our partner events that bring our partner network together to connect, collaborate, and learn
Partner Portal

Already a partner? Log in to the portal

Insights

Blog

Explore insights, trends, and ideas shaping the future of customer journeys.
Customer Stories

See how organizations use Qmatic to improve customer experiences and operations.
Resources

Explore guides, reports, webinars, and other resources from Qmatic.
News

Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

About Qmatic

Learn more about Qmatic, our story, and how we help organizations create better customer journeys.
Qmatic Support

We offer service and support to help maintain your investment in your Qmatic Solution
FAQ

Find answers to frequently asked questions about Qmatic and our solutions.

Qmatic Product Updates

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Qmatic Orchestra

Orchestra 7.4 Update 7 Now Available

We are happy to share that Orchestra 7.4 Update 7 is now available. The update adds new capabilities for supervisors, a direct channel for product news inside Orchestra, official support for Microsoft SQL Server 2025, and important security and stability improvements. See some of the main highlights below.

October 01, 2026

Read more

Knowledge Product Updates Qmatic News

Introducing Qmatic Xtend – Manage extensions for Qmatic Orchestra and Qmatic Cloud Solutions

1 min read

New feature / Qmatic Orchestra

Introducing Qmatic Xtend – Manage extensions for Qmatic Orchestra and Qmatic Cloud Solutions

Getting the most out of your Qmatic Orchestra platform has never been easier! Now you can discover, add, and update your extensions independently from the Qmatic Orchestra release through Qmatic Xtend. What is an extension? Well, for example, Counter, Concierge, Appointment Booking, Operations Panel...

June 29, 2022

New colors in Qmatic Orchestra 7.3

1 min read

Improvements / Qmatic Orchestra

New colors in Qmatic Orchestra 7.3

As some of you may already have noticed, the colors in our Qmatic Orchestra 7.3 and Qmatic Cloud Solutions applications (Concierge, Counter) have changed. Back in February 2022, we rolled out our new visual brand identity and updated our logo. We completely transformed our brand to reflect better th...

June 28, 2022

Orchestra 7.3 Now Supports MS SQL Server 2019

0 min read

Improvements / Qmatic Orchestra

Orchestra 7.3 Now Supports MS SQL Server 2019

With the latest update of Orchestra 7.3, update 1, we now support MS SQL Server 2019. This means that customers with on-prem systems that are happy with the reporting tool found in Orchestra 6.2, known as Business Intelligence (BI) can now move to Orchestra 7.3. They will get the same BI tool and ga...

June 28, 2022

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