Platform
Enterprise solution built for organizations with complex requirements, multiple service points, and branches
An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services
See Qmatic Cloud Solution from the inside
Customer journey management
Create more valuable and personalized experiences for your customers through simple scheduling
Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand
Empower your staff to deliver faster, smoother customer service.
Journey Management is the core orchestration engine within Qmatic Orchestra Platform.
Create a seamless first impression from the moment customers arrives.
Elevate your customer experience with informative and engaging digital signage solutions
Let your customers wait virtually, anywhere, with virtual queues
Ensure your system is always optimized and working perfectly
Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.
Platform
Turn customer journey data into actionable insights with AI-powered analytics to optimize operations, improve efficiency, and enhance customer experiences.
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AI-powered agents that automate customer interactions, manage appointments, and guide visitors across phone, web, and in-person channels, 24/7.
Products
An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7
AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.
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Monitor queues, wait times, and service performance in real time with AI-powered forecasts and insights to optimize staffing and improve operational efficiency.
Turn customer journey data into actionable insights with AI-powered reporting, allowing you to ask questions in natural language and make smarter, data-driven decisions.
Industries
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Manage and optimize the flow of patients from arrival to discharge
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Deliver accessible and efficient services that meet citizen expectations
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Provide a frictionless customer experience that boost loyalty and sales
Provide fast and efficient services and improve the customer and workforce experience
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Manage visits and appointments at your branch offices with ease
Create easy access to student services both on-campus and online
Become a partner
Explore the benefits of partnering with Qmatic
Grow your business by selling Qmatic solutions
Build integrated solutions that extend Qmatic capabilities
Deliver certified hardware for seamless Qmatic solutions
Find a Qmatic partner in your region
Insights
Explore insights, trends, and ideas shaping the future of customer journeys.
See how organizations use Qmatic to improve customer experiences and operations.
Explore guides, reports, webinars, and other resources from Qmatic.
Stay up to date with the latest news and announcements from Qmatic.
Explore how Qmatic makes its products and solutions more accessible and inclusive for everyone.
About Qmatic
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About Qmatic
Synapptica specializes in software development, apps, technical support, consulting, digital agency services, and social media management.
San José, Costa Rica
Costa Rica
Premier Solution Partner
