Products
Platform
SaaS: Qmatic Experience Cloud
An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services
On-premises: Qmatic Orchestra
Enterprise solution built for organizations with complex requirements, multiple service points, and branches
Product Tour
See Qmatic Experience Cloud from the inside
All products
Capabilities
Appointments
Create more valuable and personalized experiences for your customers through simple scheduling
Resource Planning
Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand
Mobile Ticket
Let your customers wait virtually, anywhere, with virtual queues
Customer Feedback
Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint
Business Intelligence
Drive operational excellence and employee productivity with data integration and business analytics
Messaging
Connect with customers wherever they are in their journey with reliable, effective SMS messaging
Self Service Kiosks
Optimize customer flow, minimize queues and wait times with self-service kiosks
Display / Signage
Elevate your customer experience with informative and engaging digital signage solutions
Voice Announcements
Keep customers informed about when it's their turn and where to go with AI-powered announcements
Accessibility Features
Create accessible services for everyone
Genuine Qmatic Tickets
Order ticket rolls for your ticket printer or self-service kiosk
Software Support: Care
Ensure your system is always optimized and working perfectly
Security
Security at Qmatic
Solutions
Industries
Healthcare
Manage and optimize the flow of patients from arrival to discharge
Government
Deliver accessible and efficient services that meet citizen expectations
Retail
Provide a frictionless customer experience that boost loyalty and sales
DMV
Provide fast and efficient services and improve the customer and workforce experience
Retail Banking
Manage visits and appointments at your branch offices with ease
Education
Create easy access to student services both on-campus and online
All industries
Use cases
Queue Management
Serve customers efficiently and reduce wait times
Appointment Management
Improve operations with appointment booking and arrival management
Virtual Queuing
Let customers wait anywhere with mobile tickets
Customer Journey Management
Manage flow from beginning to end, and get insights into your operations
Patient Journey Management
Manage patient flow efficiently with appointment and queue management
Visitor Management
Provide a seamless experience and personalized services for visitors
All solutions
Integrations
Customer Stories
Partners
Partner with Qmatic
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Partner Program
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Resources
Content hub
Blog
Read the latest industry trends and tips from the experts on customer experience
Resource Library
Explore our content hub for guides, videos, webinars, and more
Product Updates
Discover the latest product releases, improvements and updates
API Documentation
Learn everything you need to know about using Qmatic API integration
FAQs
Frequently asked questions about Qmatic
The Guide to Queue Management System
Learn how to optimize your operations with a queue management system
The Guide to Appointment Scheduling System
Insights on appointment and arrival management, resource planning and optimization
The Guide to Improve Patient Experience
Learn more about what we mean when we say patient experience
The Guide to Customer Experience Management
The complete guide on customer experience management
Accessibility
Accessibility at Qmatic
Learn more about accessibility and our accessibility policy
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Products
Platform
SaaS: Qmatic Experience Cloud
An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services
On-premises: Qmatic Orchestra
Enterprise solution built for organizations with complex requirements, multiple service points, and branches
Product Tour
See Qmatic Experience Cloud from the inside
All products
Capabilities
Appointments
Create more valuable and personalized experiences for your customers through simple scheduling
Resource Planning
Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand
Mobile Ticket
Let your customers wait virtually, anywhere, with virtual queues
Customer Feedback
Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint
Business Intelligence
Drive operational excellence and employee productivity with data integration and business analytics
Messaging
Connect with customers wherever they are in their journey with reliable, effective SMS messaging
Self Service Kiosks
Optimize customer flow, minimize queues and wait times with self-service kiosks
Display / Signage
Elevate your customer experience with informative and engaging digital signage solutions
Voice Announcements
Keep customers informed about when it's their turn and where to go with AI-powered announcements
Accessibility Features
Create accessible services for everyone
Genuine Qmatic Tickets
Order ticket rolls for your ticket printer or self-service kiosk
Software Support: Care
Ensure your system is always optimized and working perfectly
Security
Security at Qmatic
Solutions
Industries
Healthcare
Manage and optimize the flow of patients from arrival to discharge
Government
Deliver accessible and efficient services that meet citizen expectations
Retail
Provide a frictionless customer experience that boost loyalty and sales
DMV
Provide fast and efficient services and improve the customer and workforce experience
Retail Banking
Manage visits and appointments at your branch offices with ease
Education
Create easy access to student services both on-campus and online
All industries
Use cases
Queue Management
Serve customers efficiently and reduce wait times
Appointment Management
Improve operations with appointment booking and arrival management
Virtual Queuing
Let customers wait anywhere with mobile tickets
Customer Journey Management
Manage flow from beginning to end, and get insights into your operations
Patient Journey Management
Manage patient flow efficiently with appointment and queue management
Visitor Management
Provide a seamless experience and personalized services for visitors
All solutions
Integrations
Customer Stories
Partners
Partner with Qmatic
Become a Partner
Start your Qmatic partner journey
Partner Program
Explore the benefits of partnering with Qmatic
Partner Portal
Already a partner? Log in to the portal
Resources
Content hub
Blog
Read the latest industry trends and tips from the experts on customer experience
Resource Library
Explore our content hub for guides, videos, webinars, and more
Product Updates
Discover the latest product releases, improvements and updates
API Documentation
Learn everything you need to know about using Qmatic API integration
FAQs
Frequently asked questions about Qmatic
The Guide to Queue Management System
Learn how to optimize your operations with a queue management system
The Guide to Appointment Scheduling System
Insights on appointment and arrival management, resource planning and optimization
The Guide to Improve Patient Experience
Learn more about what we mean when we say patient experience
The Guide to Customer Experience Management
The complete guide on customer experience management
Accessibility
Accessibility at Qmatic
Learn more about accessibility and our accessibility policy
Request a demo
Contact
Blog Overview
The Qmatic Blog
The Qmatic Blog
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Patient Journey
Archive
May 2022
(1)
11 min
The Qmatic Blog
Patient Journey Mapping: Benefits, take 2
Patient Journey Mapping: Benefits, take 2
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