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1 min read
Face to face communication the challenge and the upside
All the research we see shows that around 70% of all sales will be concluded face to face. That’s estimated to be worth as much as €15-20 billion in the finance sector alone. The research is from EFMA McKinsey. In retail there is a wave of data that points to customers wanting to collect their goods...
2 min read
Customer journey through mobile devices
I hate to wait in line. And I imagine you might too. How much of an impact do you think this modern-day shopping temperament has on your business? I find myself waiting for service in stores way too often. In those situations, I usually bring up my smartphone to kill some time while thinking: “Would...
2 min read
What makes the experience of a patient good?
To begin with, is there such a thing as good patient experience? Isn’t it really just levels of bad experience? After all, you are normally there for a serious reason, being ill, being a patient. And then, crowded clinics and hospitals struggling to provide the care you need with a less and less sta...
2 min read
Banking on better customer experience
Bank customers today have more choices in how, when and where they can to do their banking. Changing bank is easy and the engagement with one specific bank is not life-long anymore. Simply put, customers are prepared to walk A recent Cap Gemini study [1] on global retail banking states that only 50%...
1 min read
Welcome to the Qmatic blog
Last week, Qmatic gathered more than 150 people from 42 countries to our global sales camp – A Great Experience. I am so inspired by the passion and knowledge that came out of this event. I am also very proud to be the first one to kick off our new corporate blog. Our ambition is to provide the read...