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Tatiana Spaan
Tatiana Spaan is Channel Director for Benelux & France at Qmatic, where she leads partner strategy and growth across the region. With a strong background in account management and channel development, she focuses on enabling partners to successfully position and deliver Qmatic’s solutions in complex service environments.
9 min read
Government / Government Efficiency / public sector / Hospital
Pre Call, In Call, Post Call: The Practical Playbook for Digital and AI Agents
Where digital agents deliver measurable gains across the service lifecycle Artificial intelligence is no longer a peripheral experiment in service operations. It is becoming part of the operating model itself. Across contact centers and service environments, AI is shifting work away from static scri...