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See how it works
Empower your customers with a simple and secure way to get in line from their mobile devices while eliminating lines and crowded areas in your service environment.
Mobile solutions
Mobile Ticket
Let your customers wait virtually, anywhere. Say goodbye to long lines and hello to Mobile Ticket.
Mobile Ticket enables organizations to create a virtual waiting room and effectively eliminate the pain of waiting. Customers can join a virtual queue and wait wherever they like while staying informed with real-time updates on their mobile devices. Not only can they choose to wait somewhere more comfortable - or run an errand while waiting – a virtual queue will also minimize wait times and reduce crowds in your waiting area.
Offer virtual queues
Eliminate the need for customers to wait in a traditional waiting area and allow them to move freely and wait wherever they want.
Minimize wait times and crowds
Reduce wait times and crowds and eliminate lines inside your service environment. And create a relaxed and enjoyable waiting experience.
Build better customer relationships
Strengthen relationships and facilitate the customer journey with virtual queuing. Meet customers’ needs today and tomorrow – and on their own terms.
Manage customer flow and improve efficiency
Manage customer flow and minimize walkaways by keeping customers informed with status updates and notifications.
Let customers enter the virtual queue in a variety of ways
Customers can enter the virtual queue via QR code, SMS, or web link. From there, they can select the service they need and join the queue.
Follow queue progress in real-time and receive notifications
Once customers have joined the queue, they can now wait anywhere they want and track the progress of the queue in real-time. Notifications of their place in the queue can be sent via SMS, depending on the customer's preference.
Get served
When it's their turn to be served, customers will receive another notification. They can then proceed to the service point to be served.
Text Message Queuing
Mobile Ticket by Text
Looking to set up a virtual queue that can be accessed via SMS?
Then Mobile Ticket by Text is the answer. Here, customers can text a designated number to enter the queue, choose their desired service, and wait until notified. Simple, easy, and convenient!
Forms, surveys, promotions
Message Boxes
With Message Boxes, you can easily add links to forms, feedback surveys, informative videos, or any other page you want to share with your customers while they wait.
Improved waiting experience
Estimated Wait Time
Give customers a better understanding of how long they will wait and create a better waiting experience.
Used by leading businesses
Customer Stories
“We believe that this will increase the customer experience for customers visiting Stadium. As a customer, you feel noticed and safe waiting for your turn. Simply put, you experience less stress and time pass by faster.”
Björn Nilsson, Head of Customer Experience, Stadium