Qmatic Announces Qmatic Customer Journey Management on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Blog title: Qmatic + Salesforce

22 March 2022 14:06 5 min

Qmatic + Salesforce

Qmatic’s customers using Qmatic cloud-based Customer Journey Management solution can now benefit from a unified platform to manage pre-booked appointments, branch visits and queues.

Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced it has launched Qmatic Customer Journey Management for Salesforce AppExchange, empowering staff to intuitively call, transfer, and serve customer visits, offering an enhanced and personalized in-branch experience with optimized customer flows across all branches - all within one integrated view in Salesforce.

Built on the Salesforce Platform, Qmatic Customer Journey Management for Salesforce is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000GXNrNUAX&preview=%222022-02-18T15%3A11%3A20.000Z%22

Qmatic Customer Journey Management for Salesforce

Qmatic Customer Journey Management for Salesforce is a cloud-based solution delivered as a service that makes it easier for organizations to benefit from the full range of customer journey functionality provided in Qmatic’s Customer Journey Management platform to manage appointments, branch visits, and queues in a smart way. With the pre-built Staff Application for Salesforce , now readily available on Salesforce AppExchange, staff can access a 360-overview of its service environment and call, transfer, and serve waiting customers at the branch directly from Salesforce, ensuring faster, smarter and more personalized branch services.

Comments on the News

“With this launch, we are starting an exciting journey of innovation and collaboration that will drive customer value and shape the future of Customer Journey Management across industries,” stated Mikael Hedlöf, President and CEO of Qmatic. “Today’s informed customers have grown accustomed to online experiences, and there is a demand for a similar in-branch experience at brick-and-mortar locations, which means that they now need to be digital, automated, safe, and personalized throughout the customer journey. We look forward to further extending our capabilities and solutions to support our clients’ success.” 

“Qmatic’s Customer Journey Management for Salesforce is a welcome addition to AppExchange, as they power digital transformation for customers by empowering staff with a set of tools to manage the customer journey,” said Woodson Martin, GM of Salesforce AppExchange. "AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success."

About Salesforce AppExchange

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 7,000 solutions, 10 million customer installs and 117,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.  

Additional Resources

Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

About Qmatic

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, we provide over 2 billion customer journeys every year, on more than 65,000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need.

Corporate headquarters are situated in Mölndal, Sweden with Qmatic sales and service offices in Atlanta, Bocholt, Dubai, Paris, Milton Keynes, Katwijk, Madrid, Rome and Zaventem. Through smart and future-forward technology, we help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.

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