Qmatic for Retail Banking

Customer journey solutions in banking

Create a personalized, omnichannel customer experience from online appointment booking to a seamless bank queuing system

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Enhancing the banking experience with seamless customer journeys

From online to onsite, Qmatic's solutions are designed to inform, empower, and engage your customers, helping you create a seamless customer journey in your branch offices. With mobile applications, your customers can easily book an appointment, check in quickly, and remain updated while they wait. And with extensive data at your fingertips, you can identify what customers want so that you can personalize their future experiences.

Personalize the customer journey

With detailed information about your customers' online behaviour and needs, your employees can prepare a personalized experience in-branch, which helps optimize transaction times and increases the chances to up and...

Increase your ROI

Identify high-value transactions, then manage branch visits by scheduling appointments that pair the right staff member with the right customer, giving customers a personalized service and your employees more chance of...

Create a seamless omnichannel experience

Give your customers an omnichannel experience from online to offline. Keep them informed and empowered so they have optimal control over their banking activities and a level of personalized attention they can't find...

Improve staff efficiency

By allowing customers to easily book an appointment online and bypass long queuing times onsite, you can improve your resource planning and organize your staff so they can execute their services efficiently when...

Optimize data for a better customer experience

With detailed analytics, like your customer's visit history, you can create actual, measurable intelligence that you can use to save time and build a tailored, seamless customer experience.

Business intelligence

Pre-arrival

Customers can find a branch, select the service and/or personnel they require, and schedule an appointment. They will get automated booking confirmation, reminders, and notifications via messages and emails.

Arrival and check-in

When customers arrive, they can quickly check-in via self-service kiosks, mobile devices, or reception. These options are available for walk-in customers as well.

Remote waiting (for walk-in customers)

For walk-in customers, they can wait remotely with Mobile Ticket. With real-time updates, they can monitor their place in the queue and get notified when it's their time to get served.

Service - virtual or on-site

Customers with a scheduled appointment can get served virtually if they opt for it in the booking, through virtual meeting.

Customer feedback

After service, customers are invited to provide immediate feedback through an online survey.

Customer centred banking services – effective from start to finish

Make the customer journey in banking effortless, from appointment scheduling to a bespoke service

Key Features

All the tools you need to create seamless customer journeys

Appointment Scheduling

Allow customers to book an appointment anywhere, anytime – giving you the option to even out customer flow and match the right employee with the right customer.

Virtual Queuing

With a virtual queuing system, customers can wait anywhere, monitor their progress in real-time, and receive notifications when it's their turn to be served.

Self Check-In

When customers arrive, they can quickly check-in via a self-service kiosk, mobile device, or reception.

Automated Notifications

Give customers all the information they need while waiting, like regular updates on waiting times via their phone or digitally displayed on screens.

Reporting & Analytics

Generate the analytics needed for continuous operational improvements and a better customer experience with data, like average waiting times and staff performance.

Customer Feedback

Know what your customers think about your service with user-friendly online surveys and applications. Customers can rate their visit in seconds, giving you unique insights to create even better services.

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Improve your banking services with customer-centric solutions

Reshape the customers' experience by personalizing their journeys
Equip your staff with the tools to identify cross- and upselling opportunities
Get the key data and insights into your business to improve revenue and profit
Create a seamless omnichannel experience from online to offline