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      • Queue Management Serve customers efficiently and reduce wait times
      • Appointment Management Improve operations with appointment booking and arrival management
      • Virtual Queuing Let customers wait anywhere with mobile tickets
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    • Platform
      • SaaS: Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services.
      • On-premises software: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches.
      • All products
    • Capabilities
      • Appointments Create more valuable and personalized experiences for your customers through simple scheduling. 
      • Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics. 
      • Mobile Ticket Let your customers wait virtually, anywhere, with virtual queues.
      • Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
      • Messaging Services Connect with customers wherever they are in their journey with reliable, effective SMS messaging
      • Self Service kiosks Optimize the customer flow, minimize queues and wait times with self-service kiosks.
      • Display / Signage Elevate your customer experience with informative and engaging digital signage solutions.
      • Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk.
      • Software support: CareEnsure your system is always optimized and working perfectly.
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  • Resources
    • Content hub
      • Blog Read the latest industry trends and tips from the experts on customer experience
      • Resource Library Explore our content hub for guides, videos, webinars, and more
      • The Guide to Queue Management System Learn how to optimize your operations with a queue management system
      • The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization
      • The Guide to Improve Patient Experience Learn more about what we mean when we say patient experience
      • The Guide to Customer Experience Management The complete guide on customer experience management
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    Q-Matic AB
    • Solutions
      • Industries
        • Healthcare Enhance patient experience and increase staff efficiency
        • Public sector Deliver faster and efficient services for citizens with streamlined operations
        • Retail Boost profitability and provide omnichannel experience
        • Finance Improve revenue and customer satisfaction with digital solutions
        • All industries
      • Solutions
        • Queue Management Serve customers efficiently and reduce wait times
        • Appointment Management Improve operations with appointment booking and arrival management
        • Virtual Queuing Let customers wait anywhere with mobile tickets
        • Customer Journey Management Manage flow from beginning to end, and get insights into your operations
        • Visitor Management Provide a seamless experience and personalized services for visitors
        • Patient journey management Manage patient flow efficiently with appointment and queue management
        • All solutions
    • Products
      • Platform
        • SaaS: Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services.
        • On-premises software: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches.
        • All products
      • Capabilities
        • Appointments Create more valuable and personalized experiences for your customers through simple scheduling. 
        • Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics. 
        • Mobile Ticket Let your customers wait virtually, anywhere, with virtual queues.
        • Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
        • Messaging Services Connect with customers wherever they are in their journey with reliable, effective SMS messaging
        • Self Service kiosks Optimize the customer flow, minimize queues and wait times with self-service kiosks.
        • Display / Signage Elevate your customer experience with informative and engaging digital signage solutions.
        • Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk.
        • Software support: CareEnsure your system is always optimized and working perfectly.
        • Security Security you can trust
    • Integrations
    • Customer Stories
    • Resources
      • Content hub
        • Blog Read the latest industry trends and tips from the experts on customer experience
        • Resource Library Explore our content hub for guides, videos, webinars, and more
        • The Guide to Queue Management System Learn how to optimize your operations with a queue management system
        • The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization
        • The Guide to Improve Patient Experience Learn more about what we mean when we say patient experience
        • The Guide to Customer Experience Management The complete guide on customer experience management
    • Request a demo
    • Contact
    • Blog Overview
    • Knowledge

    Knowledge

    Dixie ThamrinDixie Thamrin
    11 min
    How to improve the digital customer experience

    Customer Experience Management

    How to improve the digital customer experience

    5 min
    How to do a patient waiting time analysis

    Appointment Scheduling System

    How to do a patient waiting time analysis

    6 min
    How to reduce wait times in government offices

    Public

    How to reduce wait times in government offices

    10 min
    Patient Journey Mapping

    Patient Experience

    Patient Journey Mapping

    7 min
    5 ways to utilize appointments data to improve operational efficiency

    business intelligence

    5 ways to utilize appointments data to improve operational efficiency

    10 min
    How to Create Better Citizen Experiences

    Customer Experience

    How to Create Better Citizen Experiences

    11 min
    Five Ways to Use Customer Journey Data to Boost Sales

    Retail

    Five Ways to Use Customer Journey Data to Boost Sales

    9 min
    Government Digital Transformation: Bringing Public Services into the Digital Age

    Public

    Government Digital Transformation: Bringing Public Services into the Digital Age

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