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Solutions
Virtual queuing solutions
Give your customers the flexibility to wait anywhere with online waiting line solutions for mobile queuing
For Customers
Let customers wait anywhere with Mobile Ticket
- Allow customers to join the virtual queue via SMS, QR code, or URL link.
- Allow customers to wait remotely while monitoring their progress in real-time on their phone
- Send notifications when they're next in line
- Reduce perceived waiting time
- Put your customers in control
For staff
Manage customer flow and improve efficiency
- Monitor and manage customer flow at the branch
- Gain insights into the current branch situation with a real-time dashboard
- Get access to the data they need to prepare for upcoming services
- Implement safe queuing and social distancing in the branch
- Increase staff productivity and efficiency
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For management
Gain insight to make data-driven business decisions
- Collect and gather data to deliver a personalized, tailored customer experience
- Manage the whole customer journey and gather intelligence within a single platform
- Reduce on-site wait times and minimize crowd in the waiting area
- Provide seamless experience across all channels
Step 1
Self Check-In
The customer checks in by scanning a QR code, or they can be assisted by a mobile concierge member of staff.
Step 2
Receive a mobile ticket and wait remotely
Upon check-in, the customer can choose the service they require and then receives a mobile ticket, allowing them to wait anywhere until it's their turn while monitoring the progress in the queue on their phone.
Step 3
Get a notification before their turn
The customer gets a notification shortly before their turn, so they can start making their way to the premises.
Step 4
Get served
The customer gets an alert shortly before their turn to start making their way to the premises to get served.