Platform
Enterprise solution built for organizations with complex requirements, multiple service points, and branches
An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services
See Qmatic Cloud Solution from the inside
Customer journey management
Create more valuable and personalized experiences for your customers through simple scheduling
Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand
Empower your staff to deliver faster, smoother customer service.
Journey Management is the core orchestration engine within Qmatic Orchestra Platform.
Create a seamless first impression from the moment customers arrives.
Elevate your customer experience with informative and engaging digital signage solutions
Let your customers wait virtually, anywhere, with virtual queues
Ensure your system is always optimized and working perfectly
Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.
Powered data platform
Industries
.svg)
Manage and optimize the flow of patients from arrival to discharge
.svg)
Deliver accessible and efficient services that meet citizen expectations
.svg)
Provide a frictionless customer experience that boost loyalty and sales
Provide fast and efficient services and improve the customer and workforce experience
.svg)
Manage visits and appointments at your branch offices with ease
Create easy access to student services both on-campus and online
Become a partner
Explore the benefits of partnering with Qmatic
Grow your business by selling Qmatic solutions
Build integrated solutions that extend Qmatic capabilities
Deliver certified hardware for seamless Qmatic solutions
Find a Qmatic partner in your region
Insights
Explore insights, trends, and ideas shaping the future of customer journeys.
See how organizations use Qmatic to improve customer experiences and operations.
Explore guides, reports, webinars, and other resources from Qmatic.
Stay up to date with the latest news and announcements from Qmatic.
About Qmatic
Products
Qmatic AI
Powered data platform
Products
Solutions
Partners
Become a partner
For Partners
Insights
Insights
About Qmatic
Qmatic Cloud Solution is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. Just add what you need, when you need it.
Qmatic Cloud Solution uses a subscription model. But what’s special is you pay for how many customers you have. Now you can budget for each great customer experience, each empowering staff engagement and each smoothly efficient interaction. And you can see where and how to get the most value.
You’re also free to choose the functionality you need and respond to sudden changes and new demands. Add and adapt functionality or scale up – just choose what you want, when you want, and leave the setup, hosting and maintenance of your solution to us.
Compared to an on-premise installation, the Qmatic Cloud Solution is automatically set up, hosted and maintained. Which means a lower start-up cost, lower Total Cost of Ownership and easy assurance that your solution is always up to date.
Your operation is unique. And only you know how and where you can deliver an outstanding customer experience at the same time as getting the best employee experience and operational efficiency. Qmatic Cloud Solution is an accessible and flexible platform, designed to give you all the options and always put you in control.
-min-min-png.png?width=1200&height=675&name=Zones%20%20(1)-min-min-png.png)
Discover how the City of Brussels improved public access to its 500+ services and digitally transformed its operations with Qmatic Cloud Solution
Make it easy for customers to connect to your services by scheduling appointments online or by phone, distributing the workload evenly throughout the workday, and creating a better balance between walk-ins and...
Simplify the customer journey and ensure everyone knows when, how and what they are supposed to be doing from the moment they walk into your premises with self-service kiosks.
Optimize customer flow, eliminate queues, reduce wait times, and create the perfect customer experience with your own queue management system.
Allow customers to wait from anywhere using a mobile device, monitoring their progress in real time and receiving notifications when it’s their turn to be served.
Engage, communicate, and inform your customers at every stage of the customer journey. Send confirmations, reminders, cancellations, and other relevant information via SMS and email before, during, and after the visit.
Enable a hybrid workforce – on-premise and remote. Integrate the most commonly used video conferencing tools with our appointment booking solutions to let your customers seamlessly connect virtually and schedule a video...
Listen to your customers. Capture customer feedback in real time and take quick action to optimize business processes and improve the customer experience.
Generate comprehensive, up-to-date insights you need to make better data-driven business decisions that optimize operations and delight customers at every touchpoint. And with real-time dashboards, you get an immediate...
Raise the level of efficiency and service across every part of the visit by empowering customers and keeping staff well informed. From desktops to tablets, connect your customers to the right staff with the right...
Integrate with the solutions you use on a daily basis. Standardized APIs make it straightforward to synchronize with third party tools, such as WFM, CRM and BI software.
Qmatic is a one-stop shop for delivering great experiences. From the all-in-one Qmatic Cloud Solution for managing and optimizing operations for customers, staff and your bottom line to physical equipment at key...
Use our simple, intuitive software to edit and design your customer information and messaging. Make use of Qmatic digital signage hardware or, for advanced digital signage and marketing, easily integrate with like...
