QUEUE MANAGEMENT

Manage expectations, reduce customer wait times and improve employee efficiency

Waiting causes frustration and annoyance to both customers and employees. The good news is that you can make it better. By putting people in control and make every touchpoint as easy as possible you can create the best customer experience, regardless of if you are managing a single location or a distributed enterprise. In more than 60,000 environments around the world, Qmatics queuing system solutions are used to make the waiting experience better for citizens, patients, customers and employees.

Queue Management

Qmatic solutions offer

  • Fully integrated structure of virtual and physical touch points throughout the customer journey.
  • Designed to communicate, engage, connect, and inform customers and employees
  • Supports and improves each touch-point with help from integrated business intelligence.

Virtual Queuing

Sophisticated virtual queuing processes make it easy for customers to set appointments and wait from anywhere. Our software and hardware are engineered to work together. That means customers can make an appointment online, check in via a kiosk on site, receive communications and alerts via mobile apps and SMS messages, and even rate their experience on a handheld device before they leave the environment.

Linear Queuing

A well-managed and fair waiting environment keeps customers aware of how long it will take before they are served. Clear, honest communication eases anxiety, making customers more comfortable with their wait, and supports a more efficient and productive environment.

White Paper Customer Experience Management

Download our White Paper

Understand the details of the Customer Experience Management methodology and how it can be used to drive improved customer experience in your operations.

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Get the Most out of the Journey

A great customer experience is delivered and perceived. Qmatic technology solutions give you the ability to control the delivery, measure the perception, and put it all together to work toward the most positive impression on your customers, employees, and operations.

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