Manage expectations, reduce customer wait times and improve employee efficiency
Waiting causes frustration and annoyance to both customers and employees. The good news is that you can make it better. By putting people in control and make every touchpoint as easy as possible you can create the best customer experience, regardless of if you are managing a single location or a distributed enterprise. In more than 60,000 environments around the world, Qmatic solutions are used to make the waiting experience better for citizens, patients, customers and employees.
Qmatic solutions offer
- Fully integrated structure of virtual and physical touch points throughout the customer journey.
- Designed to communicate, engage, connect, and inform customers and employees
- Supports and improves each touch-point with help from integrated business intelligence.
Sophisticated virtual queuing processes make it easy for customers to set appointments and wait from anywhere. Our software and hardware are engineered to work together. That means customers can make an appointment online, check in via a kiosk on site, receive communications and alerts via mobile apps and SMS messages, and even rate their experience on a handheld device before they leave the environment.
A well-managed and fair waiting environment keeps customers aware of how long it will take before they are served. Clear, honest communication eases anxiety, making customers more comfortable with their wait, and supports a more efficient and productive environment.