Manchester Metropolitan Revolutionizes the Student Experience with Qmatic
Manchester Metropolitan University is the one of the largest universities in the UK. With 38,000 students, 5000 employees, and more than 1,000 undergraduate, postgraduate and professional courses, Manchester Met educates and trains large numbers of legal and business professionals, scientists, engineers, teachers, health workers and creative professionals.
As part of a £400m investment program into the university, Manchester Met chose to team up with Qmatic to revolutionize its Student Services – the Student Hub. The Student Hub deals with a wide variety of student enquiries, such as Accommodation, Coursework, Enrollment, Fees, Timetables, Moodle, ID Cards as well as specialist student support. And with over 250,000 visits to the Student Hubs each year, 7000 on a weekly basis, the student hub is a vital part of the student journey at the university.
In collaboration with Qmatic, Manchester Met wanted to respond to the modern expectations of their customers and students of how they would like to access services within the university. The answer? Qmatic’s enterprise solution Orchestra 7 integrated with Qmatic’s self-service kiosks – Intro 17 and digital signage.
Since the launch in September, the staff at the Student Hubs now have more control over their workloads, providing actual data on queuing times and allow students to be transferred to different services seamlessly, never losing sight of them within this process. And the student flow has rapidly been improved.
“We are currently in the early days of the implementation but we are excited about the data that we are collecting, the enthusiasm of the staff working with the product and the feedback we are receiving from our students about a more relaxed queuing experience. Qmatic have been supportive particularly in the run up to launching the product and when we have requested changes based on user feedback,” said Will Smith, Student Journey Operations Manager (Business Process) at Manchester Metropolitan University.
Read more about the collaboration between Manchester Metropolitan University and Qmatic in our latest Case Study.
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