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Customer journey management

  • app-window
    On-premises: Qmatic Orchestra

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

  • cloud
    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

  • presentation
    Product tour

    See Qmatic Cloud Solution from the inside

  • storefront
    Q-Store

    Find apps, integrations, and everything you need in the Qmatic Store

Services

  • calendar-dots
    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

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    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

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    Counter

    Empower your staff to deliver faster, smoother customer service.

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    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

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    Concierge

    Create a seamless first impression from the moment customers arrives.

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    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

  • device-mobile
    Virtual Queueing and Meeting

    Let your customers wait virtually, anywhere, with virtual queues

  • info
    Support Software: Care

    Ensure your system is always optimized and working perfectly

  • headset
    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • puzzle-piece
    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Qmatic AI

  • sparkle
    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

  • building-office (1)
    Public Sector

    Deliver faster and efficient services for citizens with streamlined operations.

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing & Messaging

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

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    Partner program

    Explore the benefits of partnering with Qmatic

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    Sales partner

    Grow your business by selling Qmatic solutions

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    Development partner

    Build integrated solutions that extend Qmatic capabilities

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    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

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    Partner directory

    Find a Qmatic partner in your region

For Partners

  • Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

  • Partner Portal

    Already a partner? Log in to the portal

Inisghts

  • Blog

  • Customer Stories

  • Resources

  • News

FAQ

  • FAQ

Products

Customer journey management

On-premises: Qmatic Orchestra SaaS Qmatic Cloud Solution Product tour Q-Store

Services

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Virtual Queueing and Meeting Support Software: Care Qmatic Support Integrations

Qmatic AI

Qmatic AI

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education Public Sector

All Solutions

Queue Management Appointment Management Virtual Queuing & Messaging Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

Partner program Sales partner Development partner Hardware partner Partner directory

For Partners

Partner Event Partner Portal

Insights

Inisghts

Blog Customer Stories Resources News

FAQ

FAQ
Request a demo Contact

Blog Test

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Patient Journey Mapping: Benefits, take 2

4 min read

Healthcare / Healthcare technology / Patient Journey

Patient Journey Mapping: Benefits, take 2

Many healthcare providers face the challenge of budget constraints, limited resources, and having a lot of priorities. With this combination of pressures, streamlining workflows and increasing efficiencies, while also enhancing the quality of care become extremely important to maintain positive pati...

May 24, 2022

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