“This contract followed a successful Qmatic installation at the one of the other labs in the network 6 months ago. The lab staff and management were very happy with the reduced patient wait times”, says Paul Páez, Enterprise Healthcare Account Executive, Qmatic US.
The solution, Qmatic Orchestra Customer Journey Management platform with self-service kiosks, digital media and audio, serves the lobby, front desk and the 8 blood draw/phlebotomy stations at the lab. The main goal is to reduce patient wait times, actual as well as perceived; and improve operational efficiency.
Want to know more about Qmatic solutions for labs?
Contact Paul Páez, Enterprise Healthcare Account Executive, Qmatic US
Paul.paez@qmatic.com