Qmatic, a leader in customer journey technology solutions and insights, today launched Orchestra 6, the latest version of its enterprise-class, industry-leading customer journey management software platform. Orchestra is designed especially for organizations that have distributed operations and multiple locations, yet want to master a multi-engagement point customer experience through centralized customer journey management. Highlights of the release include:
“With the option to run Orchestra at the premise or in the cloud, its enhanced performance, extended feature set and analytics capabilities allow companies to differentiate their brand by delivering more seamless and personalized customer experiences,” explained Jeff Green, Qmatic’s U.S. CEO. “And Orchestra’s powerful Mobile Connect app not only supports an exceptional customer experience, it empowers and engages employees in a way no other customer journey management application can.”
Qmatic clients can quickly and easily benefit from these Orchestra improvements via the Qmatic Care program, which is designed to help clients protect their investment and keep pace with technology through automatic upgrades of future versions of the software.
For more information on Orchestra 6 read our recent post "Orchestra 6: A Leap In Customer Journey Excellence"
About Qmatic:
Qmatic Group leads the market in customer journey solutions. For more than 30 years, we have helped public and private organizations create remarkable customer experiences with software and hardware solutions that seamlessly manage online and onsite engagement points. Our integrated analytics provide the insights to better orchestrate customer interactions, offer timely promotions, and optimize staff and resource planning. We operate in more than 120 countries with global headquarters in Sweden and a leading presence in North America.