Mölndal, Sweden - Qmatic, a global leader in customer journey technology and insights, announced today it has acquired Belgium-based PresaCity from PRESA. PresaCity managed over 350 Qmatic installations in Belgium and Luxembourg that provide increased customer satisfaction and operational efficiency for their government, healthcare and retail clients.
Qmatic immediately is responsible for the products, contracts and support and maintenance of all PresaCity customers.
PresaCity was previously part of PRESA, a Qmatic partner since 1987 that offered Qmatic’s customer experience management products and services under the PresaCity brand. PRESA will continue to operate in Belgium, focused on its core business of coding, labeling and automatic identification products.
“This acquisition further strengthens and expands Qmatic’s customer base and employees in the Benelux region,” said Renze de Ruiter, managing director of Qmatic Holland BV and Qmatic Belgium BVBA/SPRL. “With additional support from Qmatic Group to complement an existing strong Dutch organization, we look forward to strengthened customer relationships and providing support in both French and Dutch.”
Qmatic Group leads the market in customer journey management technology solutions. For more than 30 years, we have helped public and private organizations create remarkable customer experiences with software and hardware solutions that seamlessly connect online and onsite engagements. Our integrated enterprise platform and analytics provide the insights to better orchestrate customer interactions, offer timely promotions, and optimize staff and resource planning. Every year we enable 1.8 billion customer journeys across 120 countries. Qmatic has its headquarters in Sweden and is represented globally through a broad network of subsidiaries and partners. We are committed to Keeping the World in Go!