- Meet Qmatic
Allow your customers to schedule appointments online or via an app and smoothly move from check-in to service.
A personalised user interface gives the customer optimal convenience and a sense of control. From this first touch point, they are able to make a productive connection with your organisation. They enter your environment informed and prepared, reducing anxiety and equipping them to take care of their appointment with fewer hurdles.
Scheduling capabilities fully integrate with queuing and self-service check-in modules within Orchestra and other third party online systems to streamline each customer journey. From the moment someone books an appointment, you are informed to select the best employees and resources to handle customer volume and needs.
The result is better service and a higher functioning environment. Employees are more productive and fulfilled. The organisation experiences fewer no-shows and incorrect appointments. Every touch point contributes to the best possible customer experience for everyone.