- Meet Qmatic
Create the most impactful customer journey possible. Start by building a clear and useful knowledge of how people interact with your environment, team and offerings. The Qmatic Customer Journey Discovery program systematically clarifies every piece of your customer experience so you can keep improving at every stage. Uncover the opportunities, risks and changes that are present and learn how to make your entire system future-proof.
Understand the different journeys and experiences your customers or patients go through, with customer journey mapping. Identify the stresses placed on each component within your service environment and evaluate how well customer demand is managed online and onsite. By demonstrating the clear flows of the stages in the cycles your customers take, and deeply understanding their journeys, our service enables us to design new user journey flows – from online to physical interactions. We can optimise the process and consequently improve efficiencies.
In order to understand what happens at each touchpoint in the user journey, we begin by analysing the stresses present and quantifying the efforts used to manage demands at each step. We identify improvement opportunities and assess how resources are currently used for each user journey. By recommending ways to increase return on investment from resources, gauging customer experience through real-time feedback, and creating strategies for management, we’re able to help you make the most of every single customer interaction.
We’ll assess your current customer journey, taking into account each individual touchpoint across 1-3 physical locations. We’ll conduct key observations and interviews in order to provide best practice recommendations.
Learn how to improve your customer journey with this solution
Gain a detailed data pack with in-depth information and recommendations. Our standard customer journey discovery service includes footfall and browsing analytics, tracking, mystery shopping, an online experience review and staff behaviour analysis.
Examine every part of the customer experience.
Our complete customer journey discovery service takes approximately one month and delivers our most in-depth offering. Taking into account footfall and browsing analytics, tracking, mystery shopping, an online experience review and staff behaviour analysis – it’s a fully comprehensive service.
Take your customer interactions to the next level.
We offer a specific service that analyses the patient journey experience across all touchpoints within your healthcare facility. A mix of observations, data analysis and interviews will be conducted to provide best practice recommendations to improve operational efficiency.
Improve the patient journey in your healthcare facility.
Our digital signs give you the flexibility to provide customisable information at different stages of the
customer journey. You can show their progress in a queue, direct them to a service area, or display
special offers or educational content.
Explore the possibilities of digital signage integration for your organisation.
Customer feedback is an invaluable way to improve the whole customer journey to encourage repeat visits. Crucially, our solution enables immediate feedback via employee apps or customer texts, so you can take any necessary action right away.
Find out how this can help enhance your customer care and satisfaction.
Better understand your customers or patients, and how they interact with you. Our solution covers
the whole customer journey, to give you comprehensive, actionable insights. We connect and consolidate data across multiple touchpoints in the customer journey.
Discover how we put data at your fingertips in real time.
With an employee app, staff are empowered to help. For example, they can make appointments, check expected service waiting time information and add people to virtual queues for service – on demand, at the point of enquiry.
Learn more about this powerful tool that increases organisational efficiency and satisfaction.
Qmatic have worked with a leading global furniture company who aim to create a unique immersive customer experience across their stores.
Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.