- Meet Qmatic
Businesses often encounter a stumbling block when working out how to measure customer satisfaction. That’s because the process of capturing the information can be disjointed, and the results are only indicative, so they are not able to give a complete view of the overall picture. What’s more, when data isn’t captured at the time of the experience, the opportunity to gain real feedback is lost. We ensure you can better understand your customers and their experiences through feedback features that operate in real time.
Customer feedback is an invaluable way to improve the whole customer journey to encourage repeat visits. Crucially, our solution enables immediate feedback via employee apps or customer and patient texts, so you can take any necessary action right away.
Find out how this can help enhance your customer satisfaction.
Give customers or patients the ability to book an appointment online and manage it themselves, if their plans change. Our appointment management solution integrates with self-check-in and virtual queue management. It all syncs with your staff’s skillsets and availability.
Learn how empowering customers can improve overall satisfaction.
Eliminate the frustration of waiting around by enabling customers or patients to queue virtually, using their phones. Use our mobile ticket solution to allow customers to get in line before arriving at a physical location and keep them informed with a live status update.
Discover how mobile queuing helps to increase customer retention.
Better understand your customers or patients, and how they interact with you. Our solution covers the whole customer journey, to give you comprehensive, actionable insights. We connect data across multiple touchpoints in the journey to give you an omnichannel view.
Discover how we put data at your fingertips in real time.
Qmatic have worked with a leading global furniture company who aim to create a unique immersive customer experience across their stores.
Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.