What do you want to achieve in your customer journeys today? And what are your ambitions for the future? Orchestra 7 gives you the platform to decide both on your own terms – and find the perfect fit.
Orchestra 7 is a modular, scalable and world-class platform for customer journey management where you only pay for the value you need. Always knowing that Orchestra can grow with you over time, and as your ambitions develop. Whether you need simple yet ultra-smooth queue management on your premises. Whether you need a full customer experience, both physical and via smartphone, seamlessly integrated into your existing systems and providing powerful business intelligence.
Or most likely something in between that suits your specific environment and number of users.
Think of Orchestra as the perfect fit for your customer journeys, creating rich experiences for your customers, rewarding work environments for staff and deep insights and business value for your organisation.
Manage your customer journeys
Find your Orchestra solution: We’re here to help
Orchestra 7 gives you a lot of choice. With modules for how you want to interact with customers, how you want to handle data and integration, and whether you want the solution to be on the premises or cloud-based, the possibilities are endless.
But the choices are simple. At each step, you choose modules based on your needs today – with Qmatic or your local Qmatic Partner there to guide you and answer any questions. Then, after you’re up and running and already seeing a return on your investment, you can explore further modules to fit your future plans.
Qmatic and our network of trusted partners come with more than 30 years’ experience, over 65,000 successful installations around the world and over 2 billion customer journeys handled each year. Through all this, we’ve learnt a thing or two about delivering the most valuable solutions to customers as well as a simpler, more comfortable buying process designed around your needs. So talk to us and let’s see how Orchestra can help.
Smart frontline service at your fingertips helps you take the right service decisions for improved customer experience.
Explore what's new in Orchestra 7
If you already make use of Orchestra in your organisation, you will still enjoy the same rich functionality of your current solution. You’ll notice there are a few new upgrades and re-designed interfaces but the main difference with Orchestra 7 is that we’ve made the modules more flexible and the solution easier to scale to your organisation.
Understand and shape every part of the customer experience. The high-performance Journey Manager supports advanced business rules and queuing logic. Fully configurable and extendable, it is designed to meet the unique and changing needs of your organisation.
Centralised control over user access, system functionality, and business intelligence
Distributed operations, installations, and upgrades with built-in network break tolerance
Integrated functionality, web-based installation, and assimilation with leading business platforms
Choose from three powerful levels
ENTRY Establish basic rules for managing ineractions.
STANDARD Transfer customers based on their needs and set service levels – with the same visit allowing multiple interactions.
PREMIUM Personalise based on segmentation and explore multi-service options.
Find the right solution for your environment. Let your customers schedule appointments online and smoothly move from check-in to service.
Scheduling capabilities fully integrate with queuing and self-service check-in modules within Orchestra and other third party online systems to streamline each customer journey. From the moment someone books an appointment, you are informed to select the best employees and resources to handle customer volume and needs.
Covering your needs
Within each of the following areas, you have a choice of modules to help deliver the perfect customer journey for your environment.