Customer Journey Management is our Passion

We have been innovating resources to improve the queuing and service process for decades. From the very first product we created, everything that bears the Qmatic name is designed and engineered with purpose. Every year, 25% of the world’s population passes through a Qmatic system.

We engineer hardware and software products for flexibility and integration into a complete solution. Because we oversee every step from R&D through warranty support for every component in the Qmatic customer journey management ecosystem, we can stand behind the absolute performance and quality of each solution that bears our name.

For our clients, a single source for purchase, deployment and support means less complexity and risk, faster implementation and upgrades, and a lower total cost of ownership. You can trust that Qmatic customer journey products and solutions will work reliably and as you need it to every day and everywhere you do business.

Orchestra Business Intelligence

No matter how large or dispersed your organisation, maintain command over every piece of the customer journey from a single point

Orchestra is built with tightly integrated, customised modules and total ecosystem connectivity. It is the most powerful way to optimise productivity and satisfy your customers and employees.

  • Centralised control over user access, system functionality, and business intelligence
  • Distributed operations, installations, and upgrades with built-in network break tolerance
  • Integrated functionality, web-based installation, and assimilation with leading business platforms

Discover Orchestra

Help your customers perform tasks and appointments with ease, your employees to work smarter, and your environment to function at optimum efficiency

Qmatic self-service kiosks are the first physical engagement your customer has with your environment. These attractive and intuitive components act as an on-premise gateway for customers, citizens and patients, giving them a way to quickly self-manage processes like checking in or selecting service.

Because the components are part of the Qmatic customer journey management ecosystem, the information generated by the kiosks empowers employees to do their job with more precision and personalisation.

Qmatic produces three exclusive self-service kiosks and certified tickets for use in the kiosks. The components are designed to be used individually or combined to suit your environment.

Ultimately, this simple stop on the total customer journey is one of the most important.

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Keep everyone informed and engaged at the right time and in the right place with communication broadcast across screens, signs, and voices.

Information is a crucial part of a calm, productive environment. Qmatic display, media player, and vision and sound signage products equip you to tell stories, engage and entertain, and keep your environment working smoothly. These high-quality components work everywhere and in every way you need to ensure that your customers and employees share wait time and service expectations.

Signage solutions are significant components of the Orchestra customer journey management ecosystem.

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