Large patisserie in London, UK adopts a Qmatic solution to manage its customers in store

Patchi is a manufacturer and supplier of Mediterranean handmade desserts with over 30 years’ experience in the confectionary industry.

Many customers visit the Patchi Patisserie store which has two entrances and a large island style counter. Patchi approached Qmatic for a virtual queue management solution where customers can take a ticket and see and hear when it is their turn to be served.

They wanted to provide a great service that is organised and fair and also keeps the customer informed in a calm and relaxing atmosphere.

Qmatic are installing two self-service kiosks, one at each entrance, which are connected to digital signage. Customers will be able to see their reference number on the screens and which number is currently being served. A voice announcement will support the notification process for a customer being served.

Patchi will also be able to take advantage of Qmatic’s data analytics which will provide information such as customer waiting times in order to measure KPIs and increase their service efficiency.

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