All articles in March - 2018

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  • Improve customer satisfaction in the retail environment

    Offering excellent customer service and high customer satisfaction must start with understanding customer expectations. Businesses, shops, banks and all forms of retailers, need to understand their customers more than ever before, to ensure that they can satisfy their every need. By profiling their customers, they can effectively manage their experience, as each consumer will have different needs, expectations and pain points in stores.

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