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  • Large patisserie in London, UK adopts a Qmatic solution to manage its customers in store

    Patchi is a manufacturer and supplier of Mediterranean handmade desserts with over 30 years’ experience in the confectionary industry.

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  • Local governments racing ahead of NHS in visitor journey management solution deployment

    The latest Freedom of Information (FoI) survey from visitor journey management expert Qmatic has revealed that NHS trusts are falling behind their public sector counterparts in the local government sector in implementing comprehensive journey management strategies to reduce waiting times for visitors.

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  • Improve customer satisfaction in the retail environment

    Offering excellent customer service and high customer satisfaction must start with understanding customer expectations. Businesses, shops, banks and all forms of retailers, need to understand their customers more than ever before, to ensure that they can satisfy their every need. By profiling their customers, they can effectively manage their experience, as each consumer will have different needs, expectations and pain points in stores.

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  • Bridging the online and in-store customer experience

    Attract new shoppers with a tailor built online customer experience and gain their loyalty. Engage them at every touch point, so even if they choose to browse elsewhere, you can build a profile with their shopping habits. Then you can attract them back with personalised offers, based on what they are looking for.

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  • Future-proofing banking to be more customer centric

    Banking is at the forefront of digital transformation and it’s still one of the world’s biggest institutions, with customer loyalty surpassing many other markets. But this is built upon a bank’s ability to be customer centric, making customer’s lives easier and creating a seamless customer journey.

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