- Meet Qmatic
Qmatic solutions minimise the actual and perceived wait times of customers, target staff expertise to customer's needs and offer targeted promotions, personalising every touch point to increase satisfaction and loyalty.
Internet and location-based mobile applications enable the customer to find a branch, schedule an appointment and prepare for the appointment before arriving on site
On arrival, the customer can check-in quickly via self-service kiosks, mobile devices or mobile concierge staff
While waiting, they remain informed about their upcoming appointment via mobile virtual queuing alerts and gain relevant insights from digital signage throughout the relaxed environment
At the end of the appointment, the customer is invited to provide immediate feedback about their experience using a mobile device equipped with a state-of-the-art Qmatic application