SOLUTIONS FOR EFFORTLESS, EFFICIENT, AND ENGAGING CUSTOMER AND PATIENT JOURNEYS.

We can help you increase customer satisfaction by creating a true omnichannel experience, while increasing resource efficiency to drive brand loyalty and profitability.

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Meet the new Mobile Ticket

Taking virtual queue management to a new level

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QUEUE MANAGEMENT SYSTEM

Keep customers happy, reduce walk-aways, and increase sales. We offer everything from line based to fully virtual systems, where customers can save a place on their mobile and be active. We can also create solutions around specific needs and service demand – tailored to you.

We pioneered the concept of queue management more than 30 years ago and manage over 1.8 billion customer journeys, every year. See how we can make it work for you.

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APPOINTMENT BOOKING SOLUTION

Make it easy for customers via an online booking system, check-in on arrival and get the service they need, with ease. Use a solution that joins up the whole process smoothly, for you and the customer, for fewer no-shows and a better use of your resources.

See how appointment booking solutions can be incorporated into your service and the way your organisation works.

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MOBILE QUEUING AND SCHEDULING APP

Empower your customers with mobile apps, so they can use their phone to book appointments and save their place in a queue for service. You’ll benefit from reduced friction points and fewer walk-aways. The convenience and control you’ll give customers or patients will keep them even happier than before.

Learn more about how mobile queuing and scheduling can work for you.

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LEADING BRANDS TRUST QMATIC TO DELIVER THEIR QUEUE MANAGEMENT SOLUTION


CUSTOMER EXPERIENCE MANAGEMENT

Today, we expect a joined-up online and in-store experience that provides immediate results. Great customer experience management is about facilitating this connected customer journey, from the first tap of a screen all the way through to physical interaction and customer feedback. You can achieve this through our Orchestra platform, which includes business intelligence at every touch point.

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VIRTUAL QUEUING

A virtual queuing system increases satisfaction, loyalty and efficiency, as customers don’t have to physically wait in line and can carry on shopping or use other in-house facilities. Their smartphone or other connected device lets them know their place in the virtual queue and alerts them when they’re next. There’s also the option to build in gamification to keep them occupied, entertained and informed. It’s straightforward to implement and manage using our Orchestra software platform.

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CUSTOMER JOURNEY

Orchestra gives you useful insights into how your customers interact with you, so that you can improve their experiences. This can include every step of the customer journey, from online to in-store, so that you can identify challenges, utilise resources more efficiently, and discover new ways to make improvements.

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Leading Furniture Retailer

Qmatic have worked with a leading global furniture company who aim to create a unique immersive customer experience across their stores.

City of Wolverhampton Council

Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.

Post Office

New branch formats and virtual queue management increased customer satisfaction at the Post Office to 96%. Hear from the head of Customer Experience >>

Sectors

RETAIL

Boost sales, satisfaction and loyalty

Rise above the competition and increase your revenue. Join your online, mobile and in-store experiences to create a seamless customer journey.

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HEALTHCARE

Improve patient care quality and reduce costs

Provide quality patient care and raise performance levels. Improve operational efficiencies, employee satisfaction and keep administration costs down.

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FINANCE

Provide a more personal and efficient service

Put customers at ease and empower your employees. Connect mobile, online, branch, and self-service channels to create seamless experiences.

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PUBLIC

Improve service delivery and create efficiencies

Give customers easier ways to connect to services, empower staff to be more productive and drive improvements through real-time feedback.

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Articles

Qmatic Blog

  • 5 reasons to encourage customer feedback in public services

    For public services, customer feedback is often feared as much as it’s appreciated, usually because feedback is only supplied if a visitor has a negative experience, with the vast majority of visitors not bothering to leave feedback at all.

    However, customer feedback is not something to be feared, it should be actively encouraged. With a good supply of relevant comments and opinions, both positive and negative, public service institutions can take the steps required to improve their overall citizen experience for the future. Here’s five ways it can help.

  • 5 reasons to drive patient flow with an online appointment system

    For healthcare, the more efficient you are, the more patients you can treat and the better your reputation will be. But for too long, the industry has had a poor reputation for patient experience, due to long waiting times and rigid booking structures.

    In our recent survey of over 600 healthcare and public services decision makers, 80% of healthcare decision makers surveyed wanted to see what was possible if they used patient journey management.