SOLUTIONS FOR EFFORTLESS, EFFICIENT, AND ENGAGING CUSTOMER AND PATIENT JOURNEYS.

We can help you increase customer satisfaction by creating a true omnichannel experience, while increasing resource efficiency to drive brand loyalty and profitability.

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Meet the new Mobile Ticket

Taking virtual queue management to a new level

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QUEUE MANAGEMENT SYSTEM

Keep customers happy, reduce walk-aways, and increase sales. We offer everything from line based to fully virtual systems, where customers can save a place on their mobile and be active. We can also create solutions around specific needs and service demand – tailored to you.

We pioneered the concept of queue management more than 30 years ago and manage over 1.8 billion customer journeys, every year. See how we can make it work for you.

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APPOINTMENT BOOKING SOLUTION

Make it easy for customers via an online booking system, check-in on arrival and get the service they need, with ease. Use a solution that joins up the whole process smoothly, for you and the customer, for fewer no-shows and a better use of your resources.

See how appointment booking solutions can be incorporated into your service and the way your organisation works.

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MOBILE QUEUING AND SCHEDULING APP

Empower your customers with mobile apps, so they can use their phone to book appointments and save their place in a queue for service. You’ll benefit from reduced friction points and fewer walk-aways. The convenience and control you’ll give customers or patients will keep them even happier than before.

Learn more about how mobile queuing and scheduling can work for you.

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LEADING BRANDS TRUST QMATIC TO DELIVER THEIR QUEUE MANAGEMENT SOLUTION


CUSTOMER EXPERIENCE MANAGEMENT

Today, we expect a joined-up online and in-store experience that provides immediate results. Great customer experience management is about facilitating this connected customer journey, from the first tap of a screen all the way through to physical interaction and customer feedback. You can achieve this through our Orchestra platform, which includes business intelligence at every touch point.

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VIRTUAL QUEUING

A virtual queuing system increases satisfaction, loyalty and efficiency, as customers don’t have to physically wait in line and can carry on shopping or use other in-house facilities. Their smartphone or other connected device lets them know their place in the virtual queue and alerts them when they’re next. There’s also the option to build in gamification to keep them occupied, entertained and informed. It’s straightforward to implement and manage using our Orchestra software platform.

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CUSTOMER JOURNEY

Orchestra gives you useful insights into how your customers interact with you, so that you can improve their experiences. This can include every step of the customer journey, from online to in-store, so that you can identify challenges, utilise resources more efficiently, and discover new ways to make improvements.

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Leading Furniture Retailer

Qmatic have worked with a leading global furniture company who aim to create a unique immersive customer experience across their stores.

City of Wolverhampton Council

Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.

Post Office

New branch formats and virtual queue management increased customer satisfaction at the Post Office to 96%. Hear from the head of Customer Experience >>

Sectors

RETAIL

Boost sales, satisfaction and loyalty

Rise above the competition and increase your revenue. Join your online, mobile and in-store experiences to create a seamless customer journey.

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HEALTHCARE

Improve patient care quality and reduce costs

Provide quality patient care and raise performance levels. Improve operational efficiencies, employee satisfaction and keep administration costs down.

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FINANCE

Provide a more personal and efficient service

Put customers at ease and empower your employees. Connect mobile, online, branch, and self-service channels to create seamless experiences.

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PUBLIC

Improve service delivery and create efficiencies

Give customers easier ways to connect to services, empower staff to be more productive and drive improvements through real-time feedback.

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Articles

Qmatic Blog

  • How to empower front-line staff to deliver a better citizen flow

    Let’s face it; for the majority of people, visiting a public service is a chore that has to be done, not an enjoyable task. It doesn’t matter whether it’s a vehicle licensing center, a tax office or anything else, providing service to citizens as quickly as possible is always a major target for public service, so they can go back to getting on with their day. But with these environments often being hectic, and funding being limited, it can be difficult for front-line staff to actively push for even faster service levels, keeping up is tough enough. But that’s not enough when demands are changing all the time.


    In our recent survey of over 600 healthcare and public services decision makers across the globe, it was clear to see how big this problem is; 54% of people surveyed believed citizens are complaining more about waiting or queuing than just a year ago, while 50% say they’re struggling to keep up with changing technology.

  • The Main Hurdles to Investing in Patient Journey Management - and the benefits when you overcome them

    Patient journey management can remove major blocks and frustrations facing patients and staff alike, so integrating is understandably considered a priority by many. Read on to discover the hurdles you’ll have to overcome, and the benefits you’ll get from doing so.