- Meet Qmatic
Keep customers happy, reduce walk-aways, and increase sales. We offer everything from line based to fully virtual systems, where customers can save a place on their mobile and be active. We can also create solutions around specific needs and service demand – tailored to you.
We pioneered the concept of queue management more than 30 years ago and manage over 1.8 billion customer journeys, every year. See how we can make it work for you.
Make it easy for customers via an online booking system, check-in on arrival and get the service they need, with ease. Use a solution that joins up the whole process smoothly, for you and the customer, for fewer no-shows and a better use of your resources.
See how appointment booking solutions can be incorporated into your service and the way your organisation works.
Empower your customers with mobile apps, so they can use their phone to book appointments and save their place in a queue for service. You’ll benefit from reduced friction points and fewer walk-aways. The convenience and control you’ll give customers or patients will keep them even happier than before.
Learn more about how mobile queuing and scheduling can work for you.
Today, we expect a joined-up online and in-store experience that provides immediate results. Great customer experience management is about facilitating this connected customer journey, from the first tap of a screen all the way through to physical interaction and customer feedback. You can achieve this through our Orchestra platform, which includes business intelligence at every touch point.
A virtual queuing system increases satisfaction, loyalty and efficiency, as customers don’t have to physically wait in line and can carry on shopping or use other in-house facilities. Their smartphone or other connected device lets them know their place in the virtual queue and alerts them when they’re next. There’s also the option to build in gamification to keep them occupied, entertained and informed. It’s straightforward to implement and manage using our Orchestra software platform.
Orchestra gives you useful insights into how your customers interact with you, so that you can improve their experiences. This can include every step of the customer journey, from online to in-store, so that you can identify challenges, utilise resources more efficiently, and discover new ways to make improvements.
Qmatic have worked with a leading global furniture company who aim to create a unique immersive customer experience across their stores.
Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.