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  • Retail

    Managing Customer Wait Times in Retail Delight loyal customers with the products they want and the personalization they demand across every retail channel. Delivering Efficient Services From online and mobile to the in-store experience, Qmatic makes sure brands have the right tools and insights...

  • Qmatic Helps Hospital with Optimizing Their Patient’s Experience

    Sierra View District Hospital Implements New Qmatic Solution to Improve Patient Satisfaction Sierra View District Hospital unveiled a new Qmatic Automated Patient Queuing System during an Open House celebration at Sierra View Medical Plaza. The new system was placed in an effort to decrease...

  • Industries

    Industry Solutions for Queue Management Banks run more profitably when customers and employees are satisfied. Qmatic customer journey technology solutions help banks and financial institutions delight customers with personalized, efficient service. Connect mobile, online, branch, and...

  • Qmatic Helps Modernize the DOT Experience in Pennsylvania

    With heavy foot traffic at their driver’s license centers, Pennsylvania Department of Transportation (PennDOT) needed to modernize their system to meet the demands of their citizens and provide a better overall experience. With more than 1,000 employees, PennDOT manages the issuance of more...

  • Corporate Social Responsibility (CSR)

    Corporate Social Responsibility (CSR) is important to Qmatic. This CSR Report gives an overview of Qmatic’s policies, plans and agreements in order to follow the EU Directive. Corporate Social Responsibility (CSR) is important to Qmatic. Our CSR Report gives an overview of Qmatic’s policies,...

  • ATS measures quality service and improves customer journey with Qmatic

    From easier waiting periods to traveling operators: this is what ATS is doing for its customers Alto Trevigiano Servizi, an Italian Utility that provides integrated water management services, chose the Orchestra Enterprise Customer Journey Management Platform to manage customer flow, improve...

  • Hearing is seeing - AI for better UX accessibility

    Microsoft launches AI powered solutions for visually impaired people creating new possibilities to better interpret the world around them, and to access online services and information. There are lots of things happening around AI. But so far it has mostly been large scale industrial and...

  • QMATIC LAUNCHES NEWEST RELEASE OF ORCHESTRA, ITS LEADING CUSTOMER JOURNEY MANAGEMENT SOFTWARE

    Mobile Connect App with Enhanced Connectivity and Simultaneous Multiple User Support Leads Key Features that Help Companies Improve Customer Experience Qmatic, a leader in customer journey technology solutions and insights, today launched Orchestra 6, the latest version of its enterprise-class,...

  • What did the world want to make in 2017?

    Access to user data removes subjective bias and makes it possible to track interests, trends, and behavior that is almost impossible to guess by applying ”common sense”. We all live in our own subjective bubbles, which makes us think that the events that are dramatic and emotionally engaging...

  • New updated Qmatic Mobile Ticket takes customer journeys to the next level

    Mölndal, 1st November 2017 - A new software release to the Qmatic mobile solution, Mobile Ticket, takes customer journeys to a new level by further improving user friendliness, capacity optimization and security. When launched earlier this year the Qmatic mobile ticket bridged the gap between...

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