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  • Great Experience Event: New keynote speaker confirmed as Marks & Spencer's Jo Moran steps up to talk about service and customer experience

    We have gathered a great line up of inspirational speakers and thought leaders to kick off the conference. The latest addition comes from Marks & Spencer as their Head of Customer Service, Jo Moran, joins the conference. "Putting Service and Customer Experience in the Spotlight" During...

  • Great inspiration at the Javaforum event

    Qmatic has a strong team developing our Enterprise solution, Orchestra. Built with Java we secure the customer journey, real-time analytics and deliver a seamless cross-channel experience. With Java being such an important part of what we do, it’s always key to keep up with the the latest and...

  • Release of Orchestra 5.4

    Talk to us Orchestra 5.4 is the latest version of Qmatics software platform used by both enterprise and SMB clients all over the world. Orchestra comes in two editions: Orchestra Enterprise and Orchestra One. Both editions have received significant updates in the following areas: New in...

  • 2017

  • Case Study Valk Fresh Food Market

    Improving the customer experience at Valk Fresh Food Market With 900 m2 of floor space, the first Valk Fresh Food Market in The Netherlands is not only spacious but also combines focus on small scale produced products and an ultramodern shopping experience. Head of Purchasing and Sales Frits...

  • September

  • October

  • Erasmus MC and Qmatic strengthen partnership

    Erasmus Medical Centre, one of the top medical centers in the Netherlands and Qmatic, the leader in customer journey management technology, have taken steps to further strengthen their partnership to further improve the patient experience in the hospital. Pushing boundaries Erasmus MC focuses...

  • Qmatic announces Vice President of Operations for the AMERICAS

    Qmatic, the global leader in Customer Journey Management, announced today that Kshipra Pitre has joined as Vice President of Operations for the AMERICAS region. Kshipra Pitre’s main objective will be to drive client success objectives and to implement new methods of working in order to deliver...

  • Customer Journey Management at Retail's Big Week

    Qmatic are excited to announce our partnership with Ipsos Retail Performance. Known for their traffic counting solutions, Ipsos are specialists in offering retailers in-depth analysis of footfall, conversion and customer behaviour within their stores. By capturing this data, Ipsos helps...

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