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  • Releasing Orchestra 6.2 – Securing your business

    We are happy to announce the release of Orchestra 6.2, the latest version of Qmatic’s enterprise customer journey management platform. With Orchestra 6.2 we are increasing information security, transparency and efficiency for our existing as well as future clients around the world. Read more...

  • Qmatic creates a seamless and reliable environment for customers and staff at Darlington Borough Council

    “The Qmatic solution provides us with the capability to manage our customers’ journey in the centre helping to set expectations and keep customers informed. A workforce of around 260 flexible staff are easily trained on the system and how best to use its functionality supporting health and...

  • Islington Council manages omnichannel services with Qmatic

    “Managing multiple customer service options in a high footfall environment has become easy with our Qmatic solution.” (Andrew Younger, Customer Operations Manager, Islington Borough Council) Read the full case here (PDF, 406 kB) About Islington Islington borough sits in the heart of London and...

  • Qmatic appoints Magnus Dahlbäck as new SVP of Products & Strategy

    Mölndal, Sweden, May 31, 2017 - Magnus Dahlbäck, currently VP of Management Consulting at Nasdaq listed Acando, is appointed Senior Vice President Products & Strategy at Qmatic to strengthen its ability to continue as a global market leader, supplying world class solutions to support...

  • Qmatic help Bankia introduce the "speedy customer service" initiative

    Bankia are creating a new type of agile branches to allow customers and non-customers to pay bills and make transfers also outside of normal opening hours. The challenges: To create agile branches that offer the same service as traditional banks, but with different operating hours To understand...

  • Qmatic help Mechanum to always focus on the customer

    Mechanum leaves nothing to chance when it comes to service and customer experience. Understanding what is best for the customer at every stage of the customer journey and adapting operations accordingly is what makes customers choose Mechanum for the next service as well. Qmatic Orchestra is...

  • Former Volvo Cars executive appointed Vice President of HR at Qmatic

    Mölndal, Sweden, May 15, 2017 - Monica Tapper is appointed new Vice President, Human Resources at Qmatic. The former Volvo Cars executive will play a key role in supporting Qmatic’s global growth strategy with the right talent. Monica Tapper comes to Qmatic from Volvo Car Group, a Swedish...

  • Qmatic help Ica Maxi Erikslund boost online shopping with efficient drive thru collection outlet

    The most important reason for this rapid increase is their focus on simple and effective collections in the drive thru. Since Ica Maxi Erikslund started its online initiative two years ago, the store has become the largest outlet for online shopping within Ica. Shopping for food online will...

  • Qmatic Germany officially opened

    Bocholt, May 4 2017 - Mission accomplished! With the unveiling of the logo by Thomas Föcking (MD Qmatic Germany), Daniel Nergård (Senior Vice President EMEA) and Peter Nebelo (Mayor of the city of Bocholt) we have now officially become Qmatic Germany. We are proud to be a member of...

  • Qmatic nominated for IMPACT Award

    Gwinnet Chamber of Commerce nominates Qmatic for an IMPACT Award. Designed to be reflective and unique to Gwinnett and across the metro Atlanta area, the IMPACT Regional Business Awards recognize premier organizations in top industries that are driving economic development and job creation,...

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