Search

637 hits on ”” in entire website

Sort by: Relevance | Date
  • Major Swedish bank and insurance company improves customer experience and staff efficiency with Qmatic solutions

    Swedish bank and insurance company improves customer experience with Qmatic solutions The client did not have a system for managing either drop-in customers or pre-booked appointments. "We wanted to have control over the flow of customers, provide customers with a better experience, and be...

  • Qmatic wins tender city hall of Breda

    Qmatic has recently won the tender for a new solution, issued by the city hall of Breda (The Netherlands). The cooperation between the city hall and Qmatic isn’t new but the municipality decided to look out for a new platform. Requirements were identified and soon it became clear that the...

  • Mercedes-Benz in Finland manages customer experience with Qmatic Solo

    With the use of the Qmatic Solo solution, customers waiting to be serviced can be informed about new cars, services and accessories or even have a relaxing cup of coffee while waiting to be served. Mercedes-Benz (MB) in Finland, is a car dealer and a client of the Qmatic partner Intermarketing....

  • French clinic choses Qmatic to improve efficiency and patient experience

    This private clinic, located in Oise Haute de France, experienced severe difficulties in managing the arrival of patients and providing a good experience throughout the patient journey. With Qmatic Solo, the patients are now taken care of from the moment of arrival. When taking a ticket, they...

  • Releasing Orchestra 6.2 – Securing your business

    We are happy to announce the release of Orchestra 6.2, the latest version of Qmatic’s enterprise customer journey management platform. With Orchestra 6.2 we are increasing information security, transparency and efficiency for our existing as well as future clients around the world. Read more...

  • Qmatic creates a seamless and reliable environment for customers and staff at Darlington Borough Council

    “The Qmatic solution provides us with the capability to manage our customers’ journey in the centre helping to set expectations and keep customers informed. A workforce of around 260 flexible staff are easily trained on the system and how best to use its functionality supporting health and...

  • Islington Council manages omnichannel services with Qmatic

    “Managing multiple customer service options in a high footfall environment has become easy with our Qmatic solution.” (Andrew Younger, Customer Operations Manager, Islington Borough Council) Read the full case here (PDF, 406 kB) About Islington Islington borough sits in the heart of London and...

  • Qmatic appoints Magnus Dahlbäck as new SVP of Products & Strategy

    Mölndal, Sweden, May 31, 2017 - Magnus Dahlbäck, currently VP of Management Consulting at Nasdaq listed Acando, is appointed Senior Vice President Products & Strategy at Qmatic to strengthen its ability to continue as a global market leader, supplying world class solutions to support...

  • Qmatic help Bankia introduce the "speedy customer service" initiative

    Bankia are creating a new type of agile branches to allow customers and non-customers to pay bills and make transfers also outside of normal opening hours. The challenges: To create agile branches that offer the same service as traditional banks, but with different operating hours To understand...

  • Qmatic help Mechanum to always focus on the customer

    Mechanum leaves nothing to chance when it comes to service and customer experience. Understanding what is best for the customer at every stage of the customer journey and adapting operations accordingly is what makes customers choose Mechanum for the next service as well. Qmatic Orchestra is...

Previous page , , 14 , 15 , 16 , 17 , 18 , 19 , 20 , 21 , 22 , 23 , Next page