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  • Real behavior. Real insights.

    By monitoring real customer behavior organizations can gain insights that drive better business performance. How well do you know yourself? How well can you forecast your behavior? Well, if you are like most people then you are downright terrible at both. These are two of the things that...

  • Healthcare providers in the US worry about online reputations

    New survey shows that US healthcare providers worry about their online reputations, but do not know how to improve. Online reputation suffers as US healthcare providers lack systematic feedback-procedures with regards to their online services and reputation. A recent study of dental and medical...

  • Metamer chose Qmatic Orchestra to innovate the Customer Journey

    Metamer is an Italian Utility that provides energy to a wide number of clients. Their core value is to be really close to the clients and their needs. This approach turns out in concrete actions and strategies, like the field’s offices and the latest digital transformation investments, for the...

  • ATS measures quality service and improves customer journey with Qmatic

    From easier waiting periods to traveling operators: this is what ATS is doing for its customers Alto Trevigiano Servizi, an Italian Utility that provides integrated water management services, chose the Orchestra Enterprise Customer Journey Management Platform to manage customer flow, improve...

  • cohnIT 2018 - the real trends behind the hype

    There’s a lot of hype in the media about future tech, but healthcare professionals focus on the things that create value in the Patient Journey. Here. Now. Yes, we all know it’s going to be AI, biochip implants, and robots in the future. But what really caught the attention of healthcare...

  • Bricks, Bytes and Behavior – revolutionizing the hospital patient journey

    When patient journeys are optimized to be both ”human” and cost-effective everybody wins; patients, doctors, management and society. With the right tools all resources can be optimized around the core processes – in this case, the patient process. With some help from Qmatic the Admiraal de...

  • UK Retailer Upgrades 100 Stores to Orchestra

    Qmatic UK wins deal to upgrade 100 x stores of a leading UK high street retailer Qmatic UK wins deal to upgrade 100 x stores of a leading UK high street retailer to its Orchestra enterprise customer journey management platform to manage their call forward customer queuing. As an existing...

  • Qmatic is adding another certificate to secure its quality work

    Mölndal, April 17 - Since more than 20 years Qmatic has been ISO 9001 certified. After the move into the digital world during the last years, Qmatic has also certified its information security policies and processes according to ISO 27001. The certification is issued by the globally...

  • Won Deal Announcement – Leeds City Council

    Qmatic UK wins tender with Leeds City Council installing its enterprise customer journey management platform Orchestra and further improves the experience across all sites with additional touch-screen kiosks and digital signage. To find out more, contact Qmatic UK...

  • New office for Qmatic Americas

    A ribbon cutting event led by Qmatic Senior Vice President for the Americas, Jeff Green, was held Friday, February 23rd. The new site offers a larger space that will support more staff and provide an environment more conducive to client success team meetings, potential new customer...

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