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  • ATS measures quality service and improves customer journey with Qmatic

    From easier waiting periods to traveling operators: this is what ATS is doing for its customers Alto Trevigiano Servizi, an Italian Utility that provides integrated water management services, chose the Orchestra Enterprise Customer Journey Management Platform to manage customer flow, improve...

  • cohnIT 2018 - the real trends behind the hype

    There’s a lot of hype in the media about future tech, but healthcare professionals focus on the things that create value in the Patient Journey. Here. Now. Yes, we all know it’s going to be AI, biochip implants, and robots in the future. But what really caught the attention of healthcare...

  • Bricks, Bytes and Behavior – revolutionizing the hospital patient journey

    When patient journeys are optimized to be both ”human” and cost-effective everybody wins; patients, doctors, management and society. With the right tools all resources can be optimized around the core processes – in this case, the patient process. With some help from Qmatic the Admiraal de...

  • UK Retailer Upgrades 100 Stores to Orchestra

    Qmatic UK wins deal to upgrade 100 x stores of a leading UK high street retailer Qmatic UK wins deal to upgrade 100 x stores of a leading UK high street retailer to its Orchestra enterprise customer journey management platform to manage their call forward customer queuing. As an existing...

  • Qmatic is adding another certificate to secure its quality work

    Mölndal, April 17 - Since more than 20 years Qmatic has been ISO 9001 certified. After the move into the digital world during the last years, Qmatic has also certified its information security policies and processes according to ISO 27001. The certification is issued by the globally...

  • Won Deal Announcement – Leeds City Council

    Qmatic UK wins tender with Leeds City Council installing its enterprise customer journey management platform Orchestra and further improves the experience across all sites with additional touch-screen kiosks and digital signage. To find out more, contact Qmatic UK...

  • New office for Qmatic Americas

    A ribbon cutting event led by Qmatic Senior Vice President for the Americas, Jeff Green, was held Friday, February 23rd. The new site offers a larger space that will support more staff and provide an environment more conducive to client success team meetings, potential new customer...

  • Qmatic Benelux hosts successful partner meeting

    From the 5th to the 7th of February 2018, Qmatic Benelux invited partners from the Benelux and Central Europe for a 2-day team meeting focusing on sharing best practices, exchanging knowledge and driving sales. After an informal Meet & Greet, the official program started on Tuesday with a full...

  • MVR Department in Cape Town improve customer experience with Qmatic

    The Motor Vehicle Registration Department at the Civic Centre in Cape Town has implemented Qmatic's Orchestra system. The City of Cape Town officially launched the new Orchestra system which operates similarly to queuing systems at other service providers like banks. Qmatic's queuing system...

  • Customer satisfaction increases by 20% with advanced customer journey management technology in leading retail bank

    Friction, including perception of waiting time, is reduced significantly with effective omnichannel strategy to manage customer flow An in-person customer satisfaction study, conducted in two different branches of a leading high-street banking provider in central London, has found that...

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