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  • Understanding the customer journey – can AI help?

    There are many ways to search for insights into customer behavior. From the old surveys we are now getting better and better at data analysis of customers behavior patterns. Can AI be the next step? There’s a famous quote by advertising guru David Ogilvy from back in the 60’s: ”The trouble with...

  • Top 5 challenges in Click & Collect

    The merging of ecommerce with brick n’ mortar retailing is becoming a staple of the modern commercial landscape, but many brands still struggle at the pick-up point. According to a british study in 2017 as many as 53% of retailers agree that there is a disconnect in their online to in-store...

  • Hearing is seeing - AI for better UX accessibility

    Microsoft launches AI powered solutions for visually impaired people creating new possibilities to better interpret the world around them, and to access online services and information. There are lots of things happening around AI. But so far it has mostly been large scale industrial and...

  • What if Qmatic did elections?

    Can elections be made more engaging, accessible and secure by reimagining them with digital technology? During 2018 we witnessed the dramatic elections of Italy, Russia, Finland, Mexico and Turkey. Right now, the US is in the middle of its midterm processes. This fall new government elections...

  • Making people behave

    Understanding how to influence behavior is the key to effective Customer Journey Management and the smooth introduction of new innovations. It is no small thing to set up a systematic explanation for how people work in order to make societies, governments and companies more effective and...

  • Highlights from Qmatic's research project

    Qmatic has conducted a detailed research project asking 2,000 consumers about their expectations in service access situations. Here are some highlights from the study: Download the full report...

  • Digital transformation only stops for Christmas

    The concept of digital transformation has seen a steady increase in search traffic over the last years. The exception is Christmas. In Google Trends, the analytical tool for tracking searches in Google, the search phrase ”digital transformation” has seen a steady increase in interest over the...

  • Real behavior. Real insights.

    By monitoring real customer behavior organizations can gain insights that drive better business performance. How well do you know yourself? How well can you forecast your behavior? Well, if you are like most people then you are downright terrible at both. These are two of the things that...

  • Healthcare providers in the US worry about online reputations

    New survey shows that US healthcare providers worry about their online reputations, but do not know how to improve. Online reputation suffers as US healthcare providers lack systematic feedback-procedures with regards to their online services and reputation. A recent study of dental and medical...

  • Metamer chose Qmatic Orchestra to innovate the Customer Journey

    Metamer is an Italian Utility that provides energy to a wide number of clients. Their core value is to be really close to the clients and their needs. This approach turns out in concrete actions and strategies, like the field’s offices and the latest digital transformation investments, for the...

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