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  • 2015

  • Case Study Capitec

    Capitec Bank pioneers service design for customer-centric banking South Africa bank Capitec Bank was launched in 2001 on an extremely competitive market with well-established competitors. In its strategy to position itself, Capitec Bank CEO Riaan Stassen revealed its new branch concept early in...

  • Case Study City of Wolverhampton Council

    Qmatic transforms the customer journey and improves operational efficiency for the City of Wolverhampton Council Like many local government organisations, the City of Wolverhampton Council is committed to protecting and improving the services it delivers to its 250,000+ residents, despite...

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