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  • About Qmatic

    Queue Management Global Leaders Chances are if an organization has a smooth, pleasant customer journey, Qmatic is the source. Our technology systems and analytics connect customers, employees and brands in the most productive interactions. Qmatic Group is the global leader in customer journey...

  • Products

    Every Qmatic product is designed to be purpose built, stylish and optimally useful. SOFTWARE ORCHESTRA Deliver an exceptional customer experience across your entire enterprise from a single point of control. SOLO Leverage simple and powerful queue management to improve efficiencies and inform...

  • Online Appointment Booking

    Online Appointment Booking System ONLINE APPOINTMENT BOOKING Allow your customers to schedule appointments online and smoothly move from check-in to service. A personalized user interface gives the customer optimal convenience and a sense of control. From this first touch point, they are able...

  • Single location: Solo

    Small Business Queue Management System Create Better Customer Journeys with Solo. The single location customer journey management platform. Designed for on premise deployment, our modular, stand-alone system organizes queues and provides valuable management information. Solo is a cost-effective,...

  • Financial

    Queue Systems for Banking FINANCIAL The best financial experiences help customers and employees engage and achieve their goals in a pleasant environment. Qmatic solutions meet that need by minimizing actual and perceived wait times, targeting expertise and promotions, and personalizing every...

  • Customer Satisfaction and digital service go hand in hand in Beringen

    In the Belgium city Beringen a lot is happening in the area of infrastructure, local and employment opportunity development. But, the municipality also pushes for introspection by looking at their own organization and the way services to citizens are arranged. In cooperation with the leader in...

  • Qmatic helps Flevoziekenhuis improve patient experience

    The Dutch hospital Flevoziekenhuis (located in Almere outside of Amsterdam) migrates to the latest version of Qmatic Orchestra. The objective is to better inform patients about the waiting times at the blood lab and the radiology outpatient clinic. All to improve the patient journey and...

  • New in-store Click & Collect solution from Qmatic opens opportunities for retailers

    Today Qmatic launches their new solution for in-store customer journeys around Click & Collect-situations. The solution builds on experience from handling two billion customer interactions worldwide every year, and offers an important innovation to make Click & Collect the perfect, seamless...

  • Chirec Hospital Group improves patient satisfaction with Qmatic

    Qmatic is providing the Belgian hospital group Chirec with a solution to improve patient experience. Hospitals and laboratories increasingly see the added value of orchestrated patient experiences and supporting technologies. Driven by the desire to put patients in the center of the service and...

  • Apoteket AB extends the range of services from Qmatic

    For about 2 years, Sweden’s biggest pharmacy chain Apoteket AB has offered its customers the possibility to buy products online and then collect and pay for their items in store (Click & Collect). This offer applies to all Apoteket AB’s 390+ pharmacies. This flow is steadily increasing, and...

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