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  • Meet Qmatic

    Global Leader in Customer Journey Solutions Across every walk of life around the world, people connect to get things done. Qmatic makes those interactions better for customers, patients, citizens, employees, and the brands that care about them. From creating a virtual queuing solution to manage...

  • Customer Journey Management

    Qmatic Customer Journey Management solutions drive operational excellence and employee productivity with data integration and business analytics. CUSTOMER JOURNEY DISCOVERY Make every interaction in your customer journey count from the moment of engagement onward. ORCHESTRA Deliver an exceptional...

  • Qmatic Partner Network

    Queue Management Partnership Opportunities We can achieve more together Join our rapidly expanding family of partners and distributors around the world and let’s improve the customer experience together. Close working relationships have always been very important to us. Because we believe that...

  • Interview with Arthur Dallau, Dutch Association of Civil Services, at GreatExperience 2014

    Listen to Arthur Dallau Directeur Nederlandse Vereniging voor Burgerzaken (NVVB) / Managing director Dutch Association of Civil Services visiting Qmatic's annual conference Great Experience. About the Great Experience Event We believe in the meeting between people. Great Experience 2014 The...

  • Japanese VESSEL CO., INC. becomes Qmatic Premium Partner

    Qmatic has more than 100 partners around the world delivering value to our clients every day. We view our partners as an extension of the Qmatic team hence playing a key role in the overall success of our company. The Qmatic Partner Program offers a framework within which our partners can operate...

  • Georgia DDS Improves Customer Experience in Bainbridge Branch

    Georgia Department of Driver Services moves one step closer to improving customer experience by installing Qmatic’s Orchestra solution in their Bainbridge branch. Georgia Department of Driver Services moves one step closer to improving customer experience by installing Qmatic’s Orchestra solution...

  • New Mexico Motor Vehicle Department (MVD) - halves waiting times, attains 95% customer satisfaction with Qmatic solutions.

    “I’m thrilled that this cutting-edge system was implemented as a model of customer service. This will provide immediate feedback from customers – positive or negative – and will serve as a key management tool for improving overall customer service and operational efficiencies” says Susana...

  • New Mexico Motor Vehicle Department (MVD) - halves waiting times, attains 95% customer satisfaction.

    “I’m thrilled that this cutting-edge system was implemented as a model of customer service. This will provide immediate feedback from customers – positive or negative – and will serve as a key management tool for improving overall customer service and operational efficiencies” says Susana...

  • Qmatic Germany officially opened

    Bocholt, May 4 2017 - Mission accomplished! With the unveiling of the logo by Thomas Föcking (MD Qmatic Germany), Daniel Nergård (Senior Vice President EMEA) and Peter Nebelo (Mayor of the city of Bocholt) we have now officially become Qmatic Germany. We are proud to be a member of...

  • Qmatic help Heerhugowaard City Hall serve citizens quicker

    Heerhugowaard is a municipality and a city in the Netherlands with approximately 60,000 citizens. The modern city hall allows for booked appointments, but citizens can also just “drop in”. By making an appointment, the city hall employees know who is about to walk up to their counter at any given...

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