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  • Qmatic Appoints Tommy Niklasson as new CFO

    Mölndal, Sweden, September 7, 2018 - Qmatic announced today that Tommy Niklasson is appointed as their new Chief Financial Officer. With a long background from different growth companies, Tommy Niklasson will play a central role in the Qmatic group leadership, driving the worldwide business...

  • What did the world want to make in 2017?

    Access to user data removes subjective bias and makes it possible to track interests, trends, and behavior that is almost impossible to guess by applying ”common sense”. We all live in our own subjective bubbles, which makes us think that the events that are dramatic and emotionally engaging...

  • Hearing is seeing - AI for better UX accessibility

    Microsoft launches AI powered solutions for visually impaired people creating new possibilities to better interpret the world around them, and to access online services and information. There are lots of things happening around AI. But so far it has mostly been large scale industrial and...

  • Digital transformation only stops for Christmas

    The concept of digital transformation has seen a steady increase in search traffic over the last years. The exception is Christmas. In Google Trends, the analytical tool for tracking searches in Google, the search phrase ”digital transformation” has seen a steady increase in interest over the...

  • ATS measures quality service and improves customer journey with Qmatic

    From easier waiting periods to traveling operators: this is what ATS is doing for its customers Alto Trevigiano Servizi, an Italian Utility that provides integrated water management services, chose the Orchestra Enterprise Customer Journey Management Platform to manage customer flow, improve...

  • Customer satisfaction increases by 20% with advanced customer journey management technology in leading retail bank

    Friction, including perception of waiting time, is reduced significantly with effective omnichannel strategy to manage customer flow An in-person customer satisfaction study, conducted in two different branches of a leading high-street banking provider in central London, has found that...

  • New updated Qmatic Mobile Ticket takes customer journeys to the next level

    Mölndal, 1st November 2017 - A new software release to the Qmatic mobile solution, Mobile Ticket, takes customer journeys to a new level by further improving user friendliness, capacity optimization and security. When launched earlier this year the Qmatic mobile ticket bridged the gap between...

  • Guarnieri Hospital optimizes patient journey with Qmatic Orchestra

    Accredited by the Lazio Region, the Guarnieri Hospital is a multi-specialty center that provides inpatient and outpatient services (Day Hospital) focusing on various medical specialties. “We have optimized registration for our patients. Now we are focusing on new additions and the option of...

  • Islington Council manages omnichannel services with Qmatic

    “Managing multiple customer service options in a high footfall environment has become easy with our Qmatic solution.” (Andrew Younger, Customer Operations Manager, Islington Borough Council) Read the full case here (PDF, 406 kB) About Islington Islington borough sits in the heart of London and...

  • Qmatic help Ica Maxi Erikslund boost online shopping with efficient drive thru collection outlet

    The most important reason for this rapid increase is their focus on simple and effective collections in the drive thru. Since Ica Maxi Erikslund started its online initiative two years ago, the store has become the largest outlet for online shopping within Ica. Shopping for food online will...